Florah Thembi Bodibe
Fraud Agent
Benoni
Summary
Dedicated and determined individual with a passion for making a positive difference in the work environment. Completed N6 Business Management at Ekurhuleni East College in 2014 and currently studying a diploma in Law at UNISA. Developed successful working and communication abilities during an internship as an Assistant Administrator at Phandimfundo High School. Strong interest in computers, always eager to expand knowledge and learn new things. Currently at Capitec Bank, where effective communication and conflict resolution skills have been learned, along with dealing with irate clients in a professional manner. Thrives under pressure and seeking opportunity to apply and further develop skillsets within a growing company that values progression.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Client Care Agent (Fraud Reporting)
Capitec bank
09.2018 - Current
- Screening incoming fraud calls against known fraud indicators and other risk factors
- Review, detect, and stop suspicious transactions and customer activity using risk management processes
- Using telephonic interviewing techniques to determine risk
- Where fraud is confirmed block the access channel to prevent further transactions and losses
- Record actions taken on fraud systems and relevant banking systems
- For customers not contactable, analyse/evaluate the information at hand, and decide to block the account as per policy and procedure
- Provide superior customer service to customers through various contacts made during work performed
- Communicate new fraud trends to Team Leaders and Managers for further action
Assistant Financial Planner
Nedbank
02.2016 - 10.2016
- Notice of Withdrawals
- Calling clients for investments
- Switchboard Operator
- Reason for being in the market: Temporary position
Admin Assistant (Internship Program)
Phandimfundo Secondary School
11.2014 - 10.2015
- Data capturing
- Filing
- Assisting in capturing meeting requests for Senior managers
- Confirming appointment when necessary
- Typing letters, exam and test papers
- Preparing meeting agendas
- Writing meeting minutes
- Creating and maintaining a user-friendly filing system
- Creating electronic information form hard copy files
- Making copies and directing faxes to the right recipients
- Using all available office equipment to get the job done
- Intercom operation
- Screening of calls and directing them to the relevant people
- Document compilation and binding them accordingly
- Assist in report writing and submissions
- Printing progress reports and schedules
- Operating SAMS
- Reason for leaving: Completion of internship program
Education
Certificate of Achievements - Business management
Ekurhuleni East College
01.2013 - 06.2014
Grade 12 - undefined
Makgoka High School
Skills
- Team player
- Hard Worker
- Able to multitask
- Fast Learner
- Computer literate (MS Office)
- Good Time Keeping
- Telephone skills
- Good Communication
Further Education
- Ekurhuleni East College, 06/01/14, Certificate of Achievements in Business management, Management Communication N4, Financial Accounting N4, N5 and N6, Entrepreneurship and Business Management N4, N5 and N6, Computer Practice N4, N5 and N6, Sales Management N5 and N6
Secondary Education
Makgoka High School, 12/01/09, Grade 12, Sepedi, English, Afrikaans, Accounting, Business Studies, Economics, Life Orientation
Special Awards And Achievements
03/01/16, Nedbank Individual Award in recognition of outstanding performance.
Personal Information
- Age: 33
- Date of Birth: 03/08/92
- Gender: Female
- Nationality: Black South African
- Driving License: Code 10
- Marital Status: Single
Passport Id No
9203080638084
Timeline
Client Care Agent (Fraud Reporting)
Capitec bank
09.2018 - Current
Assistant Financial Planner
Nedbank
02.2016 - 10.2016
Admin Assistant (Internship Program)
Phandimfundo Secondary School
11.2014 - 10.2015
Certificate of Achievements - Business management
Ekurhuleni East College
01.2013 - 06.2014
Grade 12 - undefined
Makgoka High School
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