Gaming
Flippie Viljoen
Claims Consultant
Summary
Knowledgeable and dedicated customer service professional with extensive experience dealing with customers. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Second in Command
Musica
02.2016 - 08.2016
- Handled cash with high accuracy and took care to check bills for fraud.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Used POS system to enter orders, process payments and issue receipts.
- Counted money in drawers at beginning and end of each shift.
- Worked with floor team and managers to meet wide range of customer needs.
Bartender
Old Chap's
12.2016 - 12.2017
- Maintained impeccably clean, attractive and well-stocked bar area.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bartender
Vryburg Club
01.2018 - 03.2018
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Manager of Operations
Vryburg Recycling
04.2018 - 01.2021
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Assisted in recruiting, hiring and training of team members.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Proven ability to learn quickly and adapt to new situations.
IT Technical Support Specialist
Propharm Computer Systems
02.2021 - 07.2023
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Contributed to the development of an internal training program for new IT Technical Support Specialists, enhancing team proficiency levels across various technologies.
- Configured hardware, devices, and software to set up work stations for employees.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Linked computers to network and peripheral equipment.
Senior Claims Consultant
Telesure Investment Holdings
08.2023 - Current
- Collaborated with other teams, loss adjusters and assessors to gather necessary information for accurate claim finalizations.
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Conducted risk evaluations on claims settlement proposals to encourage sound decision-making regarding finalizations.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Provided outstanding customer service.
- Finalized 200-400 claims per month
Education
High School Diploma -
Kroonstad High
Kroonstad, South Africa 01.2011 - 11.2015
Skills
Problem-solving abilities
Task Prioritization
Multitasking
Professionalism
Relationship Building
Attention to Detail
Reliability
Problem-solving aptitude
Problem-solving abilities
Accomplishments
- Achieved top performer & fraud detection certificates within my first 7 months of being a claims consultant.
- Gained several promotions very quickly, even to management positions, in all previous employments due to my effort, thoroughness and determination.
Certification
Faisit Class of business - Personal lines
Interests
Gym
Cars
Forex
Timeline
Best fraud detector
04-2024
March top performer
04-2024
Senior Claims Consultant
Telesure Investment Holdings
08.2023 - Current
Faisit Class of business - Personal lines
08-2023
IT Technical Support Specialist
Propharm Computer Systems
02.2021 - 07.2023
Manager of Operations
Vryburg Recycling
04.2018 - 01.2021
Bartender
Vryburg Club
01.2018 - 03.2018
Bartender
Old Chap's
12.2016 - 12.2017
Second in Command
Musica
02.2016 - 08.2016
High School Diploma -
Kroonstad High
01.2011 - 11.2015