Fisiwe Shongwe
Assistant Housekeeper
Johannesburg
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Restaurant Sculler
Gemelli Restaurant
Johannesburg,Bryanston
05.2024 - Current
- Enhanced guest satisfaction by implementing innovative restaurant concepts and improving overall dining experience.
- Drove successful promotional campaigns targeting specific demographics working closely with marketing teams on creative strategies and execution.
- Collaborated with executive chefs to design seasonal menus, incorporating locally sourced ingredients for a unique culinary experience.
- Evaluated operational processes regularly, identifying opportunities for improvement and implementing necessary changes for greater efficiency.
Housekeeping Room Attendant
City Lodge Hotel
Johannesburg,Midrand
01.2023 - 03.2024
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Made recommendations for improvements in processes or procedures based on personal observations and feedback from guests.
- Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
Commercial Cleaner
Cleaning Africa Services
Johannesburg,Randburg
03.2020 - 04.2022
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Adhered to company policies for appearance, thoroughness, and facility security.
- Increased client retention rate by fostering strong working relationships through reliable service delivery and professional demeanor.
- Ensured compliance with environmental regulations by using eco-friendly products whenever possible during cleaning activities.
- Reduced customer complaints by thoroughly training new team members on commercial cleaning best practices and safety guidelines.
- Used steam cleaners and vacuum cleaners to clean floors and carpets.
- Handled equipment, chemicals, and materials properly and with caution.
- Completed challenging assignments within tight deadlines, ensuring minimal disruption to clients'' operations during special projects.
- Promoted team collaboration and improved morale with open communication, problem-solving skills, and mentoring junior staff members.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Washed windows, walls and ceiling fixtures to remove molds and dusts.
- Maintained clean, neat, and professional entrances.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Emptied wastebaskets to transport trash and waste to disposal area.
- Developed and maintained cleaning schedules to clean designated areas and manage shifts.
- Refilled soap dispensers and air fresheners in Number bathrooms.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Organized and used industrial cleaning products following strict safety procedures.
- Operated industrial washing machines and dishwashers to clean linens and dishware.
- Kept building entryway glass clean and polished for professional presentation.
- Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
- Streamlined daily tasks for increased efficiency by implementing a systematic approach to routine cleaning procedures.
Education
Diploma - Business Administration in Marketing
Richfield Graduate Institute
Johannesburg,RandburgMatric (Grade12) - Commercial Field
Sisukumile Secondary School
Mpumalanga 11.2013
Skills
Kitchen equipment operation and maintenance
Safe food handling
Recipes and menu planning
Decision-Making
Excellent Communication
Teamwork and Collaboration
Organization and Time Management
Active Listening
Teambuilding
Multitasking Abilities
Certification
Matric (Grade12)
Timeline
Restaurant Sculler
Gemelli Restaurant
05.2024 - Current
Housekeeping Room Attendant
City Lodge Hotel
01.2023 - 03.2024
Beauty Therapist
02-2021
Commercial Cleaner
Cleaning Africa Services
03.2020 - 04.2022
Matric (Grade12)
11-2013
Diploma - Business Administration in Marketing
Richfield Graduate Institute
Matric (Grade12) - Commercial Field
Sisukumile Secondary School