Summary
Overview
Work History
Education
Skills
References
Timeline
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Fiselwa Buthelezi

Fiselwa Buthelezi

Durban,KZN

Summary

Motivated worker of progressive experience. Energetic self-starter and team builder. Navigates high-stress situations and achieves goals on time and under budget. Hardworking Woman ready to apply extensive industry expertise to new role. Versed in compliance, risk assessments and credit evaluations. For the right opportunity I am definitely willing to relocate. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.

Overview

10
10
years of professional experience

Work History

Credit Controller

Marico S.A
6 2020 - 03.2024
  • Bank processing
  • Negotiated re-payment plans by identifying cause of delinquent payments to assist recovery of debt, meeting realistic time frames.
  • Review customer payments & follow up on outstanding payment
  • Debtors review & feedback
  • Trading Agreement recons
  • Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
  • Clearing accounts
  • Handled telephone credit collections promptly and professionally, quickly resolving account issues.
  • Used exceptional communication skills to build strong customer relations, enabling positive, professional account management.
  • Carried out regular customer credit checks, assessing and adjusting account credit limits according to score findings.
  • Documented customer payments and credit queries precisely, maintaining accurate and up-to-date accounts.
  • Maintained regular email and telephone contact with customers to appropriately manage overdue account payments.
  • Updated customer accounts and processed payments.
  • Supported sales teams by providing accurate credit information for new and existing customers.
  • Consistently met or exceeded targets set for reducing outstanding balances while adhering to strict deadlines.

Sales Agent

Vodacom Fibre
04.2020 - 08.2023
  • Achieved top performer status within the company due to consistent high sales numbers.
  • Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
  • Coordinated successful trade show exhibitions, showcasing company products to potential clients in a compelling manner.
  • Collaborated with marketing team to develop targeted promotional materials for specific industries.
  • Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.

Claims Clerk

Marico S.A
09.2018 - 05.2020
  • Claims - identifying and investigating claims and submitting to the appropriate personnel.
  • Update claims schedule weekly
  • Update on Pivot table
  • Capture credit notes on SAP
  • Print credit notes for advertising, damages and bank batches for all controllers
  • Filing and collating bank batches/ credit notes/adhoc claims
  • Prepare a pod handover schedule and submit recon timeously
  • Demonstrated exceptional problem-solving skills in addressing complex claims scenarios, finding creative solutions that satisfied all parties involved.
  • Developed strong working relationships with internal colleagues as well as external vendors such as repair shops and appraisers for seamless coordination during the claims process.
  • Assisted customers in understanding the claims process, providing clear explanations of procedures and requirements.

Receptionist

Marico S.A
12.2017 - 08.2018
  • Welcomed guests and clients in friendly, positive manner.
  • Delivered polite, professional customer service to enhance business reputation through positive first impressions.
  • Processed and distributed incoming correspondence to relevant staff, facilitating team communication.
  • Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
  • Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
  • Booked conference rooms and meeting spaces, coordinating supplies and catering for company events.
  • Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Managed conference room schedules to ensure efficient use of space for meetings and other events.

Administrator/Receptionist

Future Link Agency
11.2013 - 11.2017
  • Provided comfortable, helpful and attentive environment to guests in waiting area.
  • Received and sorted daily mail, delivering to appropriate departments as specified on parcels.
  • Supported business group with company-wide announcements through transcription and distributing correspondence.
  • Managed all incoming and outgoing mail and deliveries, directing items to correct staff members promptly.
  • Responded to customers' questions politely on phone and in person to enhance customer satisfaction.
  • Kept reception area neat and tidy at all times to create positive first impressions on visitors.
  • Monitored office equipment and notified maintenance personnel in case of malfunctions.
  • Answered incoming calls, determined purpose of call and forwarded calls to appropriate personnel or department.

Education

Basic Ambulance Assistant - Health

Netcare Education Faculty
Durban, KZN

Skills

    Debt reconciliation

    Invoice query resolution

    Customer account reconciliation

    Strong analytical skills and attention to detail

    Communication skills

    Ability to listen to customers and negotiate solutions

    Microsoft Excel

    Deadline-orientated

    File maintenance

    Customer service orientation

    Administrative operations

    Call handling

    Proactive problem-solving

    Record-keeping and bookkeeping

    Filing paperwork

    Friendly customer service

    Professional appearance

    Experienced SAP user

    Qualified First Aider

  • Cross-Functional Communication

References

Owen Masinga 

- 072 224 8381

Sibusiso Mfeka 

- 083 358 8816

Nomakhwezi Ngcobo 

- 076 918 9853

Timeline

Sales Agent

Vodacom Fibre
04.2020 - 08.2023

Claims Clerk

Marico S.A
09.2018 - 05.2020

Receptionist

Marico S.A
12.2017 - 08.2018

Administrator/Receptionist

Future Link Agency
11.2013 - 11.2017

Credit Controller

Marico S.A
6 2020 - 03.2024

Basic Ambulance Assistant - Health

Netcare Education Faculty

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Fiselwa Buthelezi