FIONNA T. MAUTSA
Cape Town,WC
Summary
Seasoned collaborator experienced in looking at processes to understand needs to improve business process for greater profitability as well as to foster positive social impact. Diligent worker with strong leadership skills, capability to prioritize and organize tasks. Strong research skills enabling for great analysis to come to creative problem-solving around any task.
Overview
26
26
years of professional experience
5
5
years of post-secondary education
Work History
Dental Coordinator
Support DDS: Zimworx
Harare , Zimbabwe
05.2021 - 01.2022
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Increased office productivity by transcribing daily meetings and appointments and implementing organizational systems for documents.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Collaborated with assistants and dentists to prepare and set up rooms with adequate supplies and equipment.
- Recorded insurance verifications on a dentist's office software system.
Event Organizer
Teepees & Tassles Ltd
Cape Town , South Africa
01.2017 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns by creating changing party themes that kids love and setting them up with love.
- Delivered excellent customer service, resulting in consistently high customer satisfaction rating.
Mentor/ Yoga Teacher
Harare Children’s Home
Harare , Zimbabwe
04.2010 - 10.2021
- Assisted youth with homework assignments, sports and fitness, art and literacy.
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Applied negotiation, communication and conflict management skills to facilitate conflict resolution.
- Maintained strict confidentiality in all situations unless abuse, neglect or threats identified.
- Developed and led special events that increased decision making, problem-solving and good judgment.
Marketing Strategy Consultant
Office Lunch Inc.
Johannesburg , South Africa
01.2018 - 10.2020
- Provided research and development on the food delivery service to showcase benefits and retain customers.
- Effectively drafted and implemented an effective marketing strategy.
- Oversaw preparation of marketing copy, images, videos and emails.
Secretary
Tugwell Hall Residency
Cape Town, South Africa
01.2014 - 02.2015
- Produced accurate minutes, updated spreadsheets and crafted presentations to support committee events within the Residence.
- Composed internal and external correspondence for Tugwell Hall Committee and reviewed documentation to eliminate errors.
- Handled daily scheduling tasks and provided administrative support for the committee.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Drafted agendas, recorded minutes and created documents for meetings.
Front Desk Assistant (Ad Hoc)
University Of Cape Town: Postgraduate Studies
Cape Town , Western Cape
03.2016 - 12.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Prepared a variety of different written communications, reports and documents to provide information about funding for studies.
- Conducted research on funding opportunities, academic opportunities that could be married with studies and other useful tools for postgraduate students. Reported on research and presented it in a way that was useful and clear.
- Actively listened to customers' requests, confirming full understanding before addressing concerns. And used this information to glean insights on improving office process, for example, a student was struggling to correlate different pieces of information and create a system that allowed an easier search.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Served customers and followed the code of conduct of the university.
Education
GSCE -
Dominican Convent High School
01.2008 - 01.2013
Bachelor of Commerce - Business Management, Marketing, Information Systems & Statistics
University of Cape Town (UCT)
South Africa 01.2014 - 01.2020
Skills
Account reconciliations knowledge
undefinedTimeline
Dental Coordinator
Support DDS: Zimworx
05.2021 - 01.2022
Marketing Strategy Consultant
Office Lunch Inc.
01.2018 - 10.2020
Event Organizer
Teepees & Tassles Ltd
01.2017 - Current
Front Desk Assistant (Ad Hoc)
University Of Cape Town: Postgraduate Studies
03.2016 - 12.2020
Bachelor of Commerce - Business Management, Marketing, Information Systems & Statistics
University of Cape Town (UCT)
01.2014 - 01.2020
Secretary
Tugwell Hall Residency
01.2014 - 02.2015
Mentor/ Yoga Teacher
Harare Children’s Home
04.2010 - 10.2021
GSCE -
Dominican Convent High School
01.2008 - 01.2013
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