Fionah Mathonsi
Logistics Coordinate
Protea glen
Summary
I take responsibility in my work and work with utmost sincerity and honesty. Together with my ability to work under pressure, being able to work independently and in a team. My background includes managing customer services, Call Centre environment operations and driving office efficiency within fast-paced office,
Overview
9
9
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Clerk: Expeditor
DP World (4PL)
Kempton Park
01.2024 - Current
- Monitoring vehicle using Telematics
- Booking vendor delivering inbound and outbound
- Liaising with Controller when there is delivery issue
- Ensuring timely delivery
- Record keeping of all delivery
- Tracks operational activities
- Scheduling loads on Winfreight
- Capturing KPI and Pallets tracking on Winfreight
- Managed calendars and scheduled appointments to maintain smooth flow of operations
Customer Service Administrator
Ocean Traders International (DP WORLD)
Libro Park
06.2022 - 12.2023
- Processing orders received via emails and phoning calls
- First call resolution
- Upselling and cross selling
- Advising customer on delivery delay and out of stock
- Assisting customer and Reps with delivery queries
- Making follow with depot on outstanding orders.
Booking Clerk
Imperial Health Science
Wintfontein
10.2020 - 06.2022
- Making Booking with relevant DC
- Making follow ups with scheduled deliveries
- Making sure deliveries gets delivered to customer as per scheduled
- Building long and strong relationship with the DC
- Maintaining good customer service at all time
- Providing prove of delivery to the customer.
Customer Service Agent
Imperial Health Science
Centurion
07.2019 - 09.2020
- Processing customer orders via phone calls and emails
- Log customer queries stock return and shorts supplied
- Log returns for damage and oversupplied
- Investigate customer incorrect deliveries
- Queries to be logged timeously
- First call Resolutions
- Making delivery queries with transportation team.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Receptionist
Pharmed Pharmaceuticals
Centurion
02.2019 - 06.2019
- To answer incoming calls
- Transferring calls to relevant department
- Also assisting intaking massages and give it to right people
- Opening new accounts
- Passing credits to customer accounts and Admin.
- Managed multiple tasks and met time-sensitive deadlines.
- Helped office staff prepare reports and presentations for internal or client-related use.
Cash Up Administrator
Dischem Pharmacies
Alberton
09.2015 - 08.2018
- Finalizing cashiers runs
- Making sure cashiers daily work is captured
- Making sure there's no money missing or customer being over charged
- Making sure petty cash bales
- Bookkeeping and accounts payable.
- Collected, validated, and distributed information to employees
Education
N6 Marketing Managment -
Sedibeng Collage
Vanderbijlpark 01.2010 - 05.2012
Skills
Logistics coordination
undefinedReferences
- Corne Krugar, Ocean Traders International, 0646019625
- Clayde Munusay, Imperial Health Science, 0837953871
Timeline
Clerk: Expeditor
DP World (4PL)
01.2024 - Current
Customer Service Administrator
Ocean Traders International (DP WORLD)
06.2022 - 12.2023
Booking Clerk
Imperial Health Science
10.2020 - 06.2022
Customer Service Agent
Imperial Health Science
07.2019 - 09.2020
Receptionist
Pharmed Pharmaceuticals
02.2019 - 06.2019
Cash Up Administrator
Dischem Pharmacies
09.2015 - 08.2018
N6 Marketing Managment -
Sedibeng Collage
01.2010 - 05.2012
Similar Profiles
muzafalu Katunzemuzafalu Katunze
Security Officer (Reception) at World Security A DP WorldSecurity Officer (Reception) at World Security A DP World
APPAS MANTHIRI APPAS MANTHIRI null
PIPING SUPERVISOR at Drydocks World Dubai-DP World GroupPIPING SUPERVISOR at Drydocks World Dubai-DP World Group
JAWADU MUTESASIRAJAWADU MUTESASIRA
Inspector/Project HSE Lead at Dubai Drydocks World. A DP World companyInspector/Project HSE Lead at Dubai Drydocks World. A DP World company