FIONA NOKULUNGA VELLEMAN
Junior Facility Manager
Table View
Summary
I am an ambitious individual who is prepared to achieve the desired goals of the company. My desire is to be part of a dynamic company and to be able to unleash my full potential. I am a hard worker, self-motivated and goal oriented individual who is always looking for a challenge to enhance my skills and knowledge.
Overview
17
17
years of professional experience
9
9
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
Online Fashion Assistant
Takealot Group(Superbalist)
09.2023 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Commune and Guest House Manager
Top Efforts
03.2016 - 02.2020
- Book in and check out guests
- Stock taking and inventory
- Monthly check routine on the commune for any defaults Alison with maintenance team
- Established partnerships with local businesses to enhance guests'' experience through value-added services.
- Assisted guests with local recommendations and travel arrangements, enhancing their overall stay experience.
- Developed marketing strategies to increase occupancy rates and maximize revenue generation.
- Resolved guest complaints promptly, maintaining positive relationships and fostering repeat business opportunities.
- Optimized room allocations, maximizing occupancy rate and overall revenue generation potential.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Junior Site Supervisor
Global Construction
04.2017 - 02.2018
- Assisting general foreman Re-measurement on site for Subcontractors Identify and fix list of defects for practical and final completion.
- Mitigated risk exposure by coordinating with safety officers to implement preventative measures against accidents or incidents onsite.
- Enhanced client satisfaction by addressing concerns promptly, providing updates on project progress, and maintaining strong relationships throughout the construction process.
- Assisted in the development of site-specific safety plans, outlining procedures to minimize hazards and promote a culture of safety onsite.
- Conducted daily site walks to monitor progress, identify potential issues, and provide guidance to team members as needed.
Cashier / Teller
Ster-kinekor
11.2014 - 03.2015
- Attend till points
- Assist customers with tickets and tickets related queries
- Weekly stock take
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Artisan Trainee
Department of Public Works (EPWP)
02.2007 - 04.2009
- Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions.
- Created customized training materials tailored to individual learning styles, maximizing effectiveness.
- Identified areas of improvement in current training programs and implemented necessary changes for better outcomes.
- Collaborated with subject matter experts to deliver accurate and up-to-date information during training sessions.
- Implemented various teaching methods, adapting to diverse learning needs and preferences of the trainees.
Education
Advanced Diploma in Facility Management - Construction Engineering
Cape Peninsula University of Technology
Cape Town- South Africa 01.2021 - 04.2022
Advanced Diploma in Quantity Surveying - Construction Engineering
Cape Peninsula University of Technology
Cape Town South Africa 01.2020 - 12.2020
National Diploma in Building -
Cape Peninsula University of Technology
Cape Town 03.2015 - 12.2019
Building and Civil Construction -
Ikhala Public Fet College
Queenstown 01.2006 - 01.2007
Grade 12 -
Bulelani Senior Secondary School
Queenstown 01.2004 - 12.2004
Skills
Booking Management
Travel Coordination
Workflow Optimization
Document Control
Meeting planning
Office Administration
Appointment Scheduling
Personal Information
- Ethnicity: African
- Gender: Female
- Nationality: South African
References
- Ms Cikizwa Gontsana, Team leader Superbalist, 072 916 9562
- Mr Tshepho & Mrs Zimkhitha Phala, Top Efforts, Accommodation, 073 435 1948 / 078 632 9611
- Ms Vuyokazi Lindi, Department of Public Works, General Foreman, 073 978 9900 / 076 643 5331
- Mr Ganief, Ster-Kinekor, Senior Manager, 083 499 2403
- Mr Windy Jingosi, Global Construction, Junior Qs, 073 917 3416
Certification
Virtual Assistant 4weeks Course
Timeline
Virtual Assistant 4weeks Course
01-2024
Online Fashion Assistant
Takealot Group(Superbalist)
09.2023 - 12.2023
Transcriber
07-2023
Advanced Diploma in Facility Management - Construction Engineering
Cape Peninsula University of Technology
01.2021 - 04.2022
Advanced Diploma in Quantity Surveying - Construction Engineering
Cape Peninsula University of Technology
01.2020 - 12.2020
Junior Site Supervisor
Global Construction
04.2017 - 02.2018
Commune and Guest House Manager
Top Efforts
03.2016 - 02.2020
National Diploma in Building -
Cape Peninsula University of Technology
03.2015 - 12.2019
Computer Literacy
03-2015
Cashier / Teller
Ster-kinekor
11.2014 - 03.2015
Business and Performance Management
01-2013
Artisan Trainee
Department of Public Works (EPWP)
02.2007 - 04.2009
Building and Civil Construction -
Ikhala Public Fet College
01.2006 - 01.2007
Grade 12 -
Bulelani Senior Secondary School
01.2004 - 12.2004