Microsoft
Boipelo Fiona Morolong
Events Management And Public Relations Graduate
Roodepoort
Summary
Hardworking and passionate job seeker with strong organizational skills, eager to secure entry-level public relations position. Ready to help team achieve company goals and work in an environment which encourages a successful career and grow professionally, utilizing skills and knowledge appropriately.
Overview
2
2
years of professional experience
14
14
years of post-secondary education
Work History
Customer Service Agent
Cartrack Head Office
Johannesburg
03.2024 - Current
- Currently work as a temp at Cartrack Head office as a Fleet Department (inbound) Customer Service Agent
- Responsible for managing client queries
- Queries range from processing product cancellations, unit de-installations and re-installations, product migrations, testing units and rebooting them, updating the client database with contact details and product package information, processing unit change of ownerships, scheduling unit fitments and repairs with clients facilitating trip reports etc.
- Help large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintain a high level of professionalism when interacting with customers, ensuring positive experiences.
- Clearly communicate product features and benefits, helping customers make informed decisions about their purchases.
- Effectively manage escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintain brand reputation.
- Managed approximately 40 incoming calls and emails per day from customers
- Reference: Kenneth Kedibone
- Contacts: available upon request
- Relationship: Team Leader
Vitamin Promoter
Nissi Health
Roodepoort
01.2024 - 02.2024
- Worked as a resolute in store (Dischem Pharmacies) Vitamin Promoter at Nissi Health
- Managed promotional booth setup, creating attractive displays to draw in potential customers.
- Provided product samples, coupons and informational brochures to persuade people to buy products.
- Identified potential marketing opportunities to increase brand awareness.
- Boosted product sales by demonstrating product features and benefits during promotional events.
- Reference: Salvation Teffo
- Contacts: available upon request
- Relationship: Floor manager
Marketing Management Trainee
Goldproductions
Johannesburg
05.2023 - 09.2023
- Worked as part of a PR team for Amapiano artist Mac Lopez at Goldproductions
- Wrote press releases and descriptions for songs and any campaigns
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Oversaw artists social media, managing all marketing campaigns to promote events
- Helped marketing manager to come up with marketing strategies for new releases, performances and events
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Result Fostered strong relationships with key industry influencers through targeted outreach efforts.
- Assisted in creating written, video, and image content for marketing channels.
- Reference: Palesa Setumo
Contacts: available upon request
Relationship: Brand and Media strategist at Goldproductions Records
Education
High School Diploma -
Town View High School
Krugersdorp, South Africa 01.2011 - 12.2015
Some College (No Degree) - Events Management
Varsity College
Sandton, South Africa 02.2016 - 02.2018
Diploma - Public Relations
Rosebank College
Braamfontein, South Africa 02.2018 - 01.2021
Higher Certificate - Public Sector Management
STADIO
Krugersdorp, South Africa 03.2021 - Current
Work Readiness Programme -
Ifundi
Sandton, South Africa 02.2024 - 03.2024
NQF Level 4 - Generic Management
Cartrack Academy
Rosebank, South Africa 03.2024 - Current
Skills
Effective verbal and written communication skills
Attention to details
Excellent Microsoft office skills
Excellent knowledge of social media
Effective problem-solving skills
Planning and execution of projects
Copywriting
Interpersonal relations
Information verification
Decision-making
Call control
Customer service
Healthcondition
Good
Personal Information
- Available: Immediately
- ID Number: 980421 0363 087
- Criminal Record: None
- Date of Birth: 04/21/98
- Nationality: South African
- Marital Status: Single
Software
Adobe InDesign
Timeline
Customer Service Agent
Cartrack Head Office
03.2024 - Current
NQF Level 4 - Generic Management
Cartrack Academy
03.2024 - Current
Work Readiness Programme -
Ifundi
02.2024 - 03.2024
Vitamin Promoter
Nissi Health
01.2024 - 02.2024
Marketing Management Trainee
Goldproductions
05.2023 - 09.2023
Higher Certificate - Public Sector Management
STADIO
03.2021 - Current
Diploma - Public Relations
Rosebank College
02.2018 - 01.2021
Some College (No Degree) - Events Management
Varsity College
02.2016 - 02.2018
High School Diploma -
Town View High School
01.2011 - 12.2015