Filicity De Bruin
Office Manager (Administrator)
Kuils River,WC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, Analytical problem-solving skills and persuasive communicator with talent for thinking outside box for creative solutions.. Talented Administrator highly successful at motivating teams and streamlining operations.
Overview
9
9
years of professional experience
Work History
Administrator
Planet Fitness
06.2015 - 04.2023
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Generated reports to suggest corrective actions and process improvements.
- Improved employee productivity with effective time management strategies for daily tasks.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Developed effective improvement plans in alignment with goals and specifications.
- Collected, validated, and distributed information to employees.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Assisted in the development of strategic plans aligned with organizational goals by providing valuable input during planning sessions.
- Conducted regular audits of operational processes, identifying areas for improvement and implementing solutions accordingly.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
Regional Training Assistant
Planet Fitness South Africa
04.2014 - 05.2015
- Increased customer service success rates by quickly resolving issues.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Completed daily logs for management review.
- Trained and supervised employees on office policies and procedures.
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Maximized staff performance by assisting with training, onboarding, and performance evaluations.
- Prepared PowerPoint presentations for junior administration staff with attention to detail.
Education
No Degree - Human Resources Management
Welkom FET College
Welkom, South Africa 04.2001 -
High School Diploma -
Welkom Secondary School
Welkom, South Africa 04.2001 -
Skills
Program Leadership
Teamwork and Collaboration
Adaptability
Office Administration
Time Management
Problem-solving aptitude
MS Office
Audit reporting
Employee Supervision
Problem-solving abilities
Customer Service
Administrative Support
Timeline
Administrator
Planet Fitness
06.2015 - 04.2023
Regional Training Assistant
Planet Fitness South Africa
04.2014 - 05.2015
No Degree - Human Resources Management
Welkom FET College
04.2001 -
High School Diploma -
Welkom Secondary School
04.2001 -