Fikiswa Yonela Mbedu
Receptionist
kokstad,KwaZulu Natal
Summary
Dedicate Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Receptionist
Kokstad Private Hospital
Kokstad
02.2023 - Current
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Collected payments, processed transactions and updated relevant records.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Compiled information from files and research to satisfy information requests.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Administration Officer
Department of Education (Qwidlana Primary School)
Mount Frere
02.2016 - 03.2022
- Prepared agendas and took notes at meetings to archive proceedings.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Managed team petty cash, purchase orders and account transactions.
- Processed purchase orders, service contracts and financial reports.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- Created, prepared, and delivered reports to various departments.
- Managed daily payment processing and drafted related financial documents.
- Administered yearly budget to manage office requirements such as service contracts, postage costs and supply replenishment.
- Entered and maintained departmental records in company database.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Collected, validated, and distributed information to employees.
- Maintained personnel records and updated internal databases to support document management.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Coordinated with human resources department to handle payroll and personnel databases.
- Generated reports to suggest corrective actions and process improvements.
Education
Diploma of Higher Education - Public Relations
Oval International College
South Africa 01.2009 - 12.2011
Skills
Professional demeanor
Customer/Client relations
Documentation and reporting
Correspondence distribution
Office administration
Performance improvement
Organization skills
Scheduling
Office management
Time management
Strategic planning
Verbal and written communication
Telephone skills
Customer and client relations
Shorthand writing
Expense reporting
Project Management
Certification
Matriculation
Timeline
Receptionist
Kokstad Private Hospital
02.2023 - Current
Administration Officer
Department of Education (Qwidlana Primary School)
02.2016 - 03.2022
Diploma of Higher Education - Public Relations
Oval International College
01.2009 - 12.2011