Fikiswa Mgudlandlu

• Job Type: Permanent
• Negotiated contract terms, and Pricing with clients, securing favorable conditions for both parties while maximizing profitability.
• Participated in industry trade shows to represent company and generate valuable leads for future business growth.
• Used CRM software to record customer interactions and track general sales activities for review and follow-up.
• Performed cold-calling and follow-ups with leads to secure new revenue and achieve monthly target of 40 applications.

Job Type: Permanent

• Reason for Leaving: Exploring new opportunities
• Recommended specific advertising strategies based on company goals, developing individualized plans to generate revenue and build customer base.
• Expanded client base through effective cold calling techniques, securing new accounts and increasing revenue streams.
• Managed multiple advertising projects simultaneously, ensuring timely delivery and high-quality results.
• Maintained and organized customer database of over 135 Clients nationwide.
• Used cold calling to reach out to local business owners needing new advertising products and services.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.

• Job Type: Permanent
• Reason for Leaving: Career growth
• Demonstrated expert product knowledge during client interactions.
• Negotiated contract terms, and Pricing with clients.
• Participated in industry trade shows to represent company and generate valuable leads for future business growth.
• Used CRM software to record customer interactions and track general sales activities for review and follow-up.
• Performed cold-calling and follow-ups with leads to secure new revenue and achieve monthly target of 40 applications.

• Job Type: Contract
• Reason for Leaving: Career growth
• Managed high-volume calls of over 45 calls and emails whilst maintaining professionalism under pressure and ensuring efficient issue resolution.
• Balanced multiple priorities simultaneously while managing large volumes of incoming calls, emails, chats, and social media messages from customers seeking assistance or information.
• Proactive problem-solving abilities.
• Coordinated with technical support teams to address product-related inquiries quickly and efficiently.
• Followed up with customers about resolved issues to maintain high standards of customer service.