Fikiswa Hayi
Cape Town
Summary
Dedicated and reliable administrative and support professional with experience in customer service, cash handling, data capturing, reporting and municipal support services. Hold Grade 12, End User Computing and N5 in Electrical Engineering qualifications. Skilled in Microsoft Office, communication, teamwork, problem solving and attention to detail.
Overview
5
5
years of professional experience
Work History
General Worker
City of Cape Town
Cape Town, South Africa
12.2024 - 06.2026
- Clean and maintain facilities and ablution blocks.
- Report maintenance defects and safety hazards
- Support compliance with workplace health and safety standards.
- Trained new team members on procedures, customer service, and sales techniques.
EPWP Support Staff
City of Cape Town
Cape Town, South Africa
01.2024 - 06.2024
- Assist with administrative and operational support activities.
- Maintained records and supported municipal service delivery tasks.
- Maintained clean, safe working environments to eliminate accident risks.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
EPWP Clerk
City of Cape Town
Cape Town, South Africa
12.2021 - 06.2023
- Captured data and managed records to ensure accurate information availability.
- Prepared reports and updated information systems.
- Assisted customers and addressed enquiries to enhance service experience.
- Photocopied documents, updated files, and faxed communications to support staff operations.
Education
Certificate of Higher Education - Electrical Engineering N5
Northlink College
01-2020
Certificate - End User Computing
Silulo Ulutho Technologies
01-2013
NSC - Matric
Mzamo Senior Secondary School
01-2009
Skills
- Facility Maintenance
- Safety Compliance
- Record Management
- Administrative Support
- Team Work
- Attention to Details
- Customer Service
- Hand and Power Tools
- Data Capturing
Certification
- Zimele Technologies - Customer Service|2025
- Zimele Technologies- Microsoft Office|2025
- Lesedi Academy- Safe Use of Power Tools|2022
- Empro Training- Safe Ue of Hand Tools|2021
Languages
English
Xhosa
REFERANCES
Available on Request
Timeline
General Worker
City of Cape Town
12.2024 - 06.2026
EPWP Support Staff
City of Cape Town
01.2024 - 06.2024
EPWP Clerk
City of Cape Town
12.2021 - 06.2023
Certificate of Higher Education - Electrical Engineering N5
Northlink College
Certificate - End User Computing
Silulo Ulutho Technologies
NSC - Matric
Mzamo Senior Secondary School