Microsoft Office
Fikile Candy Ndlovu
Branch Manager
Kyalami
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Retail Store Manager
Telkom
Midrand
04.2021 - Current
- Maintained customer satisfaction with quick and professional handling of product returns.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Completed routine store inventories.
- Submitted orders for new inventory.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed store organization, maintenance, and purchasing functions.
- Created employee schedules to align coverage with forecasted demands.
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
Bachelor of Laws - Law Sciences
University of South Africa
Johannesburg 01.2021 - Current
Certificate - Finance And Investment Management
University of Johannesburg
Johannesburg 01.2016 - 08.2017
Skills
Point of Sale systems
undefinedSoftware
JavaScript (ARIA)
CRM
I am experienced with Customer Relationship management (CRM) as my current employers use it as a strategy to manage interaction with customers and potential customers. It helps tracking all communication, streamline process, improves profitability and closes deals.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Retail Store Manager
Telkom
04.2021 - Current
Bachelor of Laws - Law Sciences
University of South Africa
01.2021 - Current
Certificate - Finance And Investment Management
University of Johannesburg
01.2016 - 08.2017
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