Fikile Majola
Summary
A principled and professional stakeholder relations specialist with 4 years of experience covering administrative and organizational support as well as developing cross-functional relationships that contribute to business growth. A fast and eager learner, I am detail oriented and adept in managing stakeholders, delivering strategic direction and interventions for the successful executions of the organization's mission and goals.
Overview
4
4
years of professional experience
Work History
Stakeholder Relations Specialist
Phakwe Group
01.2021 - 01.2024
- Facilitated internal communication initiatives to keep employees informed and engaged, helping to build strong working relationships for the good of the project
- Developed and executed comprehensive strategies to engage diverse stakeholders, including community groups, industry partners, government agencies and internal departments, fostering collaboration and ensuring alignment with organizational goals
- Coordinated the dissemination of organizational updates and key messages
- Liaised and coordinated with internal departments to align project communications, objectives and marketing campaigns
- Led cross-functional teams in decision-making processes, facilitating discussions, synthesizing diverse viewpoints and driving consensus to achieve mutually beneficial outcomes while balancing competing interests and priorities
- Played a key role in developing and implementing comprehensive communications strategies to promote the organization's mission and initiatives
- Cultivated and maintained relationships with various stakeholders, including clients, partners and community members.
- Gathered feedback, addressed concerns and acted as a liaison between the organization and its stakeholders
- Addressed challenges that arose during strategic initiatives and community imbizos
- Prepared information packages for review by Chairman with recommendations for strategically approaching relevant stakeholders
- Systematically and routinely collected information from projects and programs and assessed it to understand the development and progress between all stakeholders
- Implemented robust mechanisms to measure the effectiveness of stakeholder engagement efforts, analyzing metrics such as participation rates, satisfaction scores and feedback trends to continuously improve strategies and outcomes
- Prepared and present partnership proposals with key stakeholders with local SMME
- Developed and maintain the database of stakeholder groups within communities
- Successfully resolving conflicts and challenges that emerge during strategic initiatives, minimizing disruptions and maintaining positive relationships with stakeholders
- Cultivated and nurtured strategic relations
- Ensured that the annual Stakeholder Perception Survey is conducted with relevant stakeholders
- Contributed to marketing platform development through direct contact with external stakeholders
- Ensured consistent brand messaging across all communication channels and collaborated with design teams to create visually appealing and effective communication materials
- Generated, designed and delivered activities, including training material creation, conducting virtual and in person training sessions to include external stakeholder groups
- Successfully navigated complex stakeholder landscapes by building and maintaining relationships with key stakeholders, resolving conflicts and facilitating productive communication channels to achieve consensus and drive project success
- Always focused on the mission and on those we have the honor and privilege of serving
Stakeholder Support and Administration Intern
Phakwe Group
03.2020 - 12.2020
- Scheduled, organized and facilitated meetings of varying sizes
- Planned, coordinated and executed various events including seminars and community engagement activities
- Provided professional, administrative and operational support to the stakeholder management team
- Collaborated and coordinated with other departments to develop stakeholder strategies in line with the organization's goals and objectives
- Continuously worked with coworkers to create detailed visual and verbal presentations of proposed projects to high level management as part of the marketing strategy
- Assisted in understanding the needs and interests of stakeholders and aligned communication efforts to address those areas
- Negotiated and compromised to find mutually acceptable solutions during certain conflicts and disagreements with stakeholders
- Collaborated with colleagues on the improvement of administrative systems, produced professional reports and presentations, and collected and analyzed data from stakeholders
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Greatly developed my time management skills and ability to work under pressure to maximise short 10-minute advice session
- Collected, validated, and distributed information to employees
- Entered and maintained departmental records in company database
- Computerized office activities, maintained stakeholder communications, and tracked records through delivery
- Generated reports to suggest corrective actions and process improvements
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments
Data Entry Clerk Intern
Sunti Golden Sugar Farm
01.2020 - 02.2020
- Extracted and transferred critical information from physical records to the company's digital database (CanePro Program), resulting in a 50% reduction in document retrieval time, improved data accuracy and an increase in the department's overall data capturing efficiency
- Created data spreadsheets on the CanePro Program and carefully checked them according to the source data
- Ensured that all physical records were transferred and uploaded onto the data system in a timely manner
- Developed and maintained databases to store customer information
- Collated and organized data entry documents into filing systems for easy access
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies
- Analyzed current data records to provide detailed reports
- Preserved customer confidence and protected operations by keeping information confidential
Education
Bachelor of Arts Honours - Political Science
UNISA
Pretoria, South Africa01.2024
Bachelor of Arts - Politics, Philosophy And Economics
Stellenbosch University
Stellenbosch12.2019
Skills
- Stakeholder Engagement
- Analytical Problem Solving
- Employee Development
- Strategy Formation
- Relationship Building
- Leadership
- Negotiation
- Monitoring and Evaluating
- Conflict resolution
- Community Outreach
- Administrative and Operational Support
- Presentation Skills
Accomplishments
1. Orchestrated a community outreach program for a renewable energy company, fostering constructive dialogue with residents and local officials to address concerns about a new solar farm, ultimately gaining community support and project approval.
2. Led a cross-functional team to navigate a contentious zoning issue for a development project, resulting in securing approvals from local government bodies, neighborhood associations, and environmental groups
3. Developed and executed a comprehensive stakeholder engagement plan for a renewable energy organization's expansion project, utilizing town hall meetings, focus groups, and online surveys to gather feedback from staff, and community members, resulting in 30% higher satisfaction ratings and smoother project implementation
Timeline
Stakeholder Relations Specialist
Phakwe Group
01.2021 - 01.2024
Stakeholder Support and Administration Intern
Phakwe Group
03.2020 - 12.2020
Data Entry Clerk Intern
Sunti Golden Sugar Farm
01.2020 - 02.2020
Bachelor of Arts Honours - Political Science
UNISA
Bachelor of Arts - Politics, Philosophy And Economics
Stellenbosch University
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