Fikile Khumalo

• Contacting and engaging potential clients through outbound calls, WhatsApp and email to introduce Max Law legal and credit support services.

• Assessing client needs related to credit declines, legal challenges, affordability and financial difficulties.

• Explaining products such as the Credit Interpretation Report (CIR) and Legal Eagle Service, including benefits, pricing and terms.

• Converting leads into successful sales by presenting tailored solutions and handling objections professionally.

• Achieving daily, weekly and monthly sales targets.

• Verifying client information including ID, employment, income and banking details.

• Capturing and updating client details on the CRM system with accurate notes.

• Sending contracts, documentation and follow-up communication to clients.

• Providing excellent customer service and handling pre- and post-sales queries.

• Escalating complex queries and collaborating with team leaders.

• Successfully managed the vetting and opening of new sundry vendor accounts for 32 branches, ensuring compliance with company policies and vendor qualification standards.
• Ensured 100% on-time receipt of supplier statements in alignment with monthly age analysis, facilitating smooth payment cycles and reducing discrepancies.
• Conducted accurate vendor account reconciliations in AX12, consistently ensuring invoices and payments were aligned, and resolving any variances swiftly.
• Proactively monitored the invoice approval workflow, minimizing delays in approvals, and enhancing the efficiency of payment processing.
• Spearheaded the resolution of supplier statement and vendor transaction discrepancies, including prior unreconciled amounts, improving supplier satisfaction and financial accuracy.
• Delivered precise monthly calculations of rebates and discounts, optimizing cost savings and ensuring accurate financial reporting.
• Managed the monthly processing of fixed cost (rental) invoices for 32 branches, ensuring timely and accurate payment execution.
• Updated the IFRS16 lease schedules with current lease amendments for all branches, ensuring full compliance with accounting standards.
• Executed daily and weekly processing of sundry invoices for all branches, with an emphasis on accuracy and meeting tight deadlines.

• Generated and promptly sent out accurate monthly statements to clients, ensuring clear communication of outstanding balances and improving cash flow management.
• Efficiently created and issued customer invoices and credit notes, ensuring timely and accurate billing that minimized payment delays.
• Proactively addressed and resolved debtor queries, maintaining strong client relationships and reducing payment disputes.
• Regularly monitored customer credit limits to mitigate financial risks, ensuring adherence to credit policies and preventing overextension.
• Reviewed customer collections, ensuring a clean customer age analysis by promptly addressing overdue balances, particularly those aged 120+ days.
• Accurately allocated customer payments and applied settlement discounts, ensuring smooth financial reconciliation and improving payment accuracy.
• Managed contra transactions on sundry debtor accounts to clear General Ledger (GL) accounts, enhancing the accuracy of financial records.
• Conducted regular reconciliation of customer accounts, identifying and resolving discrepancies to ensure accurate financial records and smooth payment processes.

• Provided timely first-line support to end-users, troubleshooting and resolving technical issues to ensure minimal disruption to operations.
• Efficiently assigned support tickets to technicians, prioritizing tasks based on urgency and ensuring prompt resolution of issues.
• Followed up with users on logged calls, gathering closure details to ensure issues were fully resolved and service standards maintained.
• Escalated unresolved issues to third-party vendors, such as Telkom, coordinating efforts to resolve complex technical problems swiftly.
• Monitored data lines across branches, ensuring consistent and reliable connectivity, and proactively addressing any disruptions.
• Processed purchase orders for software and hardware, ensuring timely procurement of necessary IT equipment and resources for operational efficiency.
• Developed and provided end-user training and created support documentation to empower users to resolve common technical issues independently, reducing the number of support requests.
• Monitored the performance of IT systems and network infrastructure, identifying potential issues early and generating reports for management on system uptime and performance.
• Managed IT hardware and software inventory, ensuring accurate tracking of assets across branches, and maintaining up-to-date records for procurement and replacement planning.

• Operated cash registers accurately and efficiently, processing sales transactions while maintaining a high level of speed and accuracy.
• Managed and balanced the cash drawer at the beginning and end of each shift, ensuring accurate cash handling and preventing discrepancies.
• Handled customer returns and exchanges in compliance with company policies, ensuring smooth and customer-friendly transactions.
• Requested price checks and issued correct change to customers, ensuring transaction accuracy and preventing financial discrepancies.
• Delivered outstanding customer service, addressing customer inquiries, resolving issues, and maintaining a positive shopping experience.
• Actively engaged with customers to promote special offers and upsell relevant products, contributing to increased sales and enhancing the customer experience.
• Processed various payment methods, including cash, credit/debit cards, and digital payments, while efficiently managing refunds and ensuring compliance with store policies.
• Assisted in maintaining the cleanliness and organization of the checkout area and surrounding store environment, ensuring a welcoming and orderly shopping experience for customers.