Fifi McAlister - Maluleka
Roodepoort Discovery
Summary
Dynamic business administration professional with over 10 years of experience in operations, stakeholder coordination, and program support. BYU-Idaho Applied Business Management graduate (Bachelor's, 2026). Proven ability to streamline administrative workflows, manage cross-functional communications, and support organizational strategy. Skilled in data reporting (Tableau, Power BI), CRM systems, compliance, and project coordination. Adept at building partnerships, improving operational efficiency, and driving measurable outcomes. Seeking to apply strong business management and communication expertise in a results-driven organization.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Mentor Support Agent
Global Management Services
09.2023 - 09.2024
- Communications: Facilitated mentor-student connections across BYU’s ecosystem; provided guidance in one-on-one meetings; collected feedback via Qualtrics to improve programme messaging.
- Led by example, demonstrating professionalism and integrity in all interactions to inspire mentees.
- Business Administration: Used CRM and student success software to track engagement and outcomes; generated data reports using Tableau and Power BI; ensured compliance with university risk management, and strategic plans.
- Coordinated cross-functional meetings using Calendly; monitored Starfish for at-risk student interventions.
- Worked with patience and flexibility, adapting to individual student needs to maximise mentoring potential.
Travel Expert
Flight Centre
Midrand, South Africa
01.2016 - 11.2017
- Communications: Consulted with clients on travel requirements; resolved booking errors and disputes with airlines, hotels, and maintained client relationships for repeat business.
- Business Administration: Maintained accurate client records and financial documentation; prepared invoices, contracts, and post-travel feedback reports.
- Used Amadeus for itinerary management and expense reporting.
- Resolved booking issues and complaints efficiently, minimising inconvenience and maintaining client trust in the agency.
Guest Relations Officer
Ritz-Carlton Hotel
Manalapan, USA
11.2008 - 11.2009
- Communications: Anticipated guest needs using Salesforce CRM; handled complaints discreetly; sent thank-you emails, and collected guest feedback.
- Business Administration: Enrolled guests in the Marriott Bonvoy programme; liaised between housekeeping and maintenance teams; tracked guest preferences via Opera PMS, Medallia, and other tools.
- Greeted guests warmly upon arrival, providing a personalised check-in experience to promote satisfaction.
- Managed guest inquiries via phone, email, and in person, delivering detailed information on hotel services and local attractions.
Delinquent Accounts Agent
Applied Card System – Federal Trade Commission
Boca Raton, USA
11.2007 - 10.2008
- Communications: Negotiated payment arrangements with clients via phone/email; applied conflict-resolution techniques for high-stress calls.
- Business Administration: Logged all interactions in debt collection software; ensured PCI-DSS compliance; tracked call outcomes using Power BI dashboards.
- Delivered exceptional customer service to ensure client satisfaction and repeat business.
- Built excellent client relationships by securing the best deals and life-changing contracts for them.
Education
Bachelor’s Degree - Applied Business Management
Brigham Young University-Idaho
USA2026
Associate’s degree - Applied Business Management
Bringham Young University-Idaho
USA01.2025
Certificate - Digital Marketing
Ensign College
Utah, USA01.2021
Skills
- Customer relationship management
- Data analysis
- Project management
- Conflict resolution
Personal Information
- ID Number: RSA
- Driver's License: Code 10
- Ethnicity: Black
Websites, Portfolios and Profiles
https://www.linkedin.com/in/fifi-mcalister-07220662/
References
- Chaba Makoti, Success Manager, Global Management Services, makoticr@gmail.com, +27835659495
- Mbizo Mzamane, Curriculum Specialist, Colegio Marista Arquidiocesano, mbizo.mzamane@gmail.com, +5521987460124
- Nelson Hlophe, Educator and Church Leader, Seshupo Primary School, hlophemayibuyenelson@gmail.com, 0625713018
Languages
Sesotho
First Language
English
Proficient
C2
Spanish
Beginner
A1
Setswana
Upper Intermediate
B2
Zulu
Intermediate
B1
Certification
- TEFL (Teaching English as a Foreign Language - certified
- Level - 5
Interests
Mentoring & coaching — Volunteer as a mentor for young professionals
Event coordination — Plan community gatherings and church activities
Travel planning — Design detailed itineraries and manage travel budgets
Timeline
Mentor Support Agent
Global Management Services
09.2023 - 09.2024
Travel Expert
Flight Centre
01.2016 - 11.2017
Guest Relations Officer
Ritz-Carlton Hotel
11.2008 - 11.2009
Delinquent Accounts Agent
Applied Card System – Federal Trade Commission
11.2007 - 10.2008
Bachelor’s Degree - Applied Business Management
Brigham Young University-Idaho
Associate’s degree - Applied Business Management
Bringham Young University-Idaho
Certificate - Digital Marketing
Ensign College