Fidel Simphiwe Maseko
Tracing Agent Administrator
Centurion
Summary
Passionate about technology, motivated, resourceful, and dedicated to offering exceptional administrative services to stakeholders and clients. Skilled at providing help desk services, tracing individuals, research and gathering information, analyzing data, managing records and databases, compiling & presenting findings in a clear and concise manner. Well-organized individual equipped with varied experiences in administrative roles, driven to increase overall efficiency.
Overview
7
7
years of professional experience
2017
2017
years of post-secondary education
1
1
Language
Work History
Receptionist/Admin
Fat Joe Internet Café
02.2018 - 09.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained visitor log for entering and leaving facility for security purposes.
- Monitoring devices and users.
- Troubleshooting
- Installing and Maintaining hardware & Software.
- Typing.
- Printing.
Deputy Chairperson (Voluntary)
Ungaphelimoya Youth Forum
10.2018 - 01.2019
- To support chairperson in their role as forum chair
- To support the chairperson during meeting
- To support the chairperson where necessary in fulfilling duties that need addressing
- To participate as a member of the branch committee
- To undertake other things as delegated by chairperson or requested by committee
- Developed strategic plans for organizational growth, resulting in increased revenue and expanded services.
- Mentored executive team members to strengthen leadership skills and improve decision-making processes.
- Reviewed budgets regularly to ensure financial stability of the organization while making necessary adjustments.
- Promoted organizational transparency by implementing clear reporting structures and open communication channels.
- Improved stakeholder relations by proactively engaging with community leaders, partners, and donors.
- Collaborated with key stakeholders to develop comprehensive marketing strategies that increased brand visibility.
Junior Tracing Administrator
Khanyisile Benefits Tracing
12.2022 - Current
- Conducting research; gathering and analysing information from various sources
- Identifying and Verifying information; confirming accuracy and validity of data
- Tracking and locating individuals; finding missing beneficiaries, or information
- Maintaining records and database; updating and managing database with relevant information
- Analysing data; Identifying patterns, connections and discrepancies
- Preparing reports and presenting findings
- Collaborating with stakeholders (provident funds or clients)
- Maintaining confidentiality of individuals and stakeholders
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
Education
High School - English, Mathematical literacy, Computer Application Technology, Tourism studies, IsiZulu
Queens High School
Diploma - Information Technology Management
Rosebank College
Skills
- IT Management
- IT Project & Program Management
- System Analysis
- Wireless Networking
- Network Architecture
- Computer Architecture
- Microsoft Office
- Customer Services
- Economics
- Presentation Development
- Office Administration
- Benefits Administration
- Database Administration
- System Administration
- Administrative Assistance
- Telephone etiquette
Health Condition
Good
Cell Number
- 069 452 6541
- 081 424 8527
Drivers Licence
Code C1
Personal Information
- ID Number: 9812135378080
- Date of Birth: 12/13/98
- Gender: Male
- Nationality: South African
- Marital Status: Single
Timeline
Junior Tracing Administrator
Khanyisile Benefits Tracing
12.2022 - Current
Deputy Chairperson (Voluntary)
Ungaphelimoya Youth Forum
10.2018 - 01.2019
Receptionist/Admin
Fat Joe Internet Café
02.2018 - 09.2018
Diploma - Information Technology Management
Rosebank College
High School - English, Mathematical literacy, Computer Application Technology, Tourism studies, IsiZulu
Queens High School
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