Fholisani Adolphus Maphangwa
Johannesburg
Summary
Sales & Service Consultant with experience selling financial products and insurance policies, handling customer queries, and delivering service support in a branch banking environment. Builds client trust through clear advice, accurate account support, and responsive problem resolution. Also brings management exposure across human resources, payroll, invoicing, and client relations in a multi-function operations setting.
Overview
2
2
Languages
15
15
years of professional experience
Work History
Manager
Farplant fire and projects
Johannesburg
01.2015 - Current
- Managed day-to-day operations, overseeing human resources, client and public relations, facilities, and IT & telecommunications support services.
- Invoicing all rendered services.
- Administering payroll.
- Resolving all customer related inquiries
- Duties held as a manager
Sales & Service Consultant
FNB (First National Bank)
05.2014 - Current
- Selling financial products and insurance policies offered by FNB.
- Addressed customer queries and provided tailored services to enhance customer satisfaction.
- Duties Held as a Sales Consultant
Internship
City of Johannesburg Revenue services
01.2012 - 05.2014
- Collected payments on past due accounts to improve cash flow.
- Advising customer on their debt arrangement.
- Collect payment on past due accounts.
- Informed clients of overdue accounts and outstanding balances to facilitate timely payments.
- Setup repayment plans and new terms of payments.
- Set up repayment plans and new payment terms to assist clients in managing debt.
- Call customers single telephone.
Education
High School Education -
Mbiliw High school
01-2008
Bachelor of business administration honours -
Mancosa
01-2025
Advanced diploma - business administration
Mancosa
01-2024
First Level Regulatory Examination - Representatives
Moonstone
01-2016
Diploma - Accounting and Financial Computing
University of Johannesburg
01-2013
Skills
Microsoft Office
SAP navigation
Hogan
Branch operations management
Cash handling
Timeline
Manager
Farplant fire and projects
01.2015 - Current
Sales & Service Consultant
FNB (First National Bank)
05.2014 - Current
Internship
City of Johannesburg Revenue services
01.2012 - 05.2014
Diploma - Accounting and Financial Computing
University of Johannesburg
First Level Regulatory Examination - Representatives
Moonstone
Advanced diploma - business administration
Mancosa
High School Education -
Mbiliw High school
Bachelor of business administration honours -
Mancosa