Fhatuwani Angel Ravele
Customer Service Representative
Johanesburg
Summary
To secure a challenging position within my field of study as well as to gain as much experience in the job market for personal growth and professional development. I seek challenging opportunities that will push me to showcase my full potential while contributing to the organization's growth and overall success.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Cervont
2025.10 - Current
Independent Contractor( Inbound & Outbound)
- Assisting with filling compensation claim review & assigning qualifying leads to their respective legal representative( US based)
Customer Care Representative/Collections Agent
Dash BPO
2022.04 - 2025.10
Inbound and Outbound
- Assisted with scheduling, re-scheduling & cancelling dental appointments through chats & emails(US based clients)
- Collections( calling US based clients to assist with bringing their credit card accounts current.
Call Centre Agent
Altron (Multichoice)
2013.04 - 2021.11
Inbound
- Assisted customers calling in with billing and technical queries.
Education
Call Center Certificate -
Educare Training and Consulting
2010-01
Matric - Grade 12 - undefined
Raluswielo High School
2007-01
Skills
Excellent Communication and Interpersonal Skills
Client Service and Time Management
Multitasking
Analytical and Logical Reasoning
Interests
Participating In Social Activities, Research, Physical Exercise, Keeping Up With Current Affairs
Timeline
Customer Service Representative
Cervont
2025.10 - Current
Customer Care Representative/Collections Agent
Dash BPO
2022.04 - 2025.10
Call Centre Agent
Altron (Multichoice)
2013.04 - 2021.11
Matric - Grade 12 - undefined
Raluswielo High School
Call Center Certificate -
Educare Training and Consulting
References
- Nthabiseng Sebogodi, 073 963 4282, Altron (Multichoice)
- Tavano Mbatha, tavano.mbatha@dashbpo.com, Dash BPO
- Patrick Gibson, patrick.gibson@cervont.com, Cervont