Diabaka Junior
Jonathan
Johannesburg
Summary
Dynamic professional with a proven track record in operations management and team leadership, notably at Le Cop Sportif. Excelled in enhancing customer satisfaction and driving sales growth through effective problem-solving and exceptional customer service. Skilled in multitasking and adaptability, consistently fostering positive work environments and achieving significant performance improvements.
Offering strong interpersonal skills and natural ability to connect with customers, eager to learn and develop in sales environment. Brings understanding of sales techniques and customer engagement strategies.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Assistant Manager
Le Cop Sportif
01.2024 - 01.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
General Assistant
Checker Hyper
06.2021 - 01.2023
- Facilitated daily operations to promote a seamless workflow and enhance productivity.
- Enhanced the work environment through strategic and proactive problem-solving initiatives.
- Executed administrative tasks to maintain accurate records, documentation, and data entry.
- Acted as a liaison between departments coordinating efforts towards common goals.
Administrative Assistant
CFC Push Church
03.2018 - 01.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Sales Assistant
Ackerman Group
01.2016 - 03.2017
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Education
High School Diploma -
Barnato Park High School
Johannesburg 04.2001 -
BCOM Business Management - Finance, Accounting ,management And Economic
University of South Africa
Pretoria 04.2001 -
Higher Certificate in Economic And Management - Business Administration And Management
University of South Africa
Pretoria, South Africa 04.2001 -
No Degree - Excel, Word, Outlook, PowerPoint , Access, Publish
Northern Eastern Study Center
Johannesburg, South Africa 04.2001 -
Certificate - Business Adminatration
Northern Eastern Study Center
Johannesburg, South Africa 04.2001 -
Skills
Operations management
Team leadership
Employee performance evaluations
Cost reduction
Problem-solving
Decision-making
Team motivation
Customer service
Adaptability and flexibility
Team building
Sales growth
Multitasking Abilities
Computer skills
Additional Information
Driver license Code 10 C1
Contact : .0812829631
football
I love playing football because its a sport that brings joy and helps build relationships and also helps me with maintaining fitness
Timeline
Assistant Manager
Le Cop Sportif
01.2024 - 01.2025
General Assistant
Checker Hyper
06.2021 - 01.2023
Administrative Assistant
CFC Push Church
03.2018 - 01.2021
Sales Assistant
Ackerman Group
01.2016 - 03.2017
High School Diploma -
Barnato Park High School
04.2001 -
BCOM Business Management - Finance, Accounting ,management And Economic
University of South Africa
04.2001 -
Higher Certificate in Economic And Management - Business Administration And Management
University of South Africa
04.2001 -
No Degree - Excel, Word, Outlook, PowerPoint , Access, Publish
Northern Eastern Study Center
04.2001 -
Certificate - Business Adminatration
Northern Eastern Study Center
04.2001 -
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