Fezile Lynthia Mazibuko
Starbucks Barista Trainer
Bufferspruits, P. O. Box 10440, Shongwe Mission, 1331,Mpumalanga
Summary
Dedicated to providing memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business.
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Friendly Barista with great people skills and sales experience.
Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Overview
1
1
year of professional experience
Work History
Barista Trainer
Starbucks
12.2022 - Current
- Implemented creative marketing strategies to attract new customers and encourage repeat visits from regular clientele.
- Collaborated with managers to implement effective staff scheduling, minimizing labor costs while ensuring optimal coverage during peak hours.
- Increased employee retention by fostering a positive, supportive work atmosphere.
- Consistently met or exceeded monthly sales targets through exceptional customer service and proactive selling techniques.
- Developed customized training programs tailored to individual barista needs and skill levels.
- Established strong relationships with suppliers to ensure timely delivery and quality of coffee beans, syrups, and related products.
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
Education
High School Diploma -
Rephafogile Secondary School
Mamelodi, Pretoria 04.2001 -
Skills
Health codes compliance
Training Materials
Leadership experience
Employee Performance Management
Coffee expertise
Sales proficiency
Complaint Handling
Sales expertise
Staff Scheduling
Training Program Development
Order Taking
Performance Improvements
Performance monitoring
Timeline
Barista Trainer
Starbucks
12.2022 - Current
High School Diploma -
Rephafogile Secondary School
04.2001 -