Fezile Siyoko
Johannesburg
Summary
I seek challenging opportunities where I can fully use my skills and gain knowledge and skills for the success of the organization.
Overview
16
16
years of professional experience
Work History
Service Desk Engineer
Altron Bytes People Solutions
2024.11 - 2026.01
- Maintained up-to-date knowledge of industry trends, enabling the provision of accurate and relevant support to clients.
- Supported software rollouts across multiple platforms, ensuring seamless integration for endures.
- Contributed to increased first-call resolution rates by effectively utilizing available resources and tools during troubleshooting efforts.
- Continuously sought opportunities for professional development through training courses and workshops, staying current on the latest IT trends and best practices.
IT engineer
Bytes/Altron
2019.11 - 2026.01
- Installing PC hardware
- Develop and maintain local networks.
- Troubleshoot to identify and resolve problems in a timely manner.
- Maintain records and calls of repairs and fixes.
- Install and configure software and their functions according to specifications.
- Identify computer equipment shortages and do replacement.
Desktop technician
Parcon
2018.09 - 2021.06
- Migrating systems from Windows 7 to Windows 10
- Assisting staff with installing bank applications (BDS, MAVEN, 4SURE, VAF, HOME LOAN SYSTEMS ,ONEDRIVE...)
- Identifying and doing repairs of hardware and connectivity.
- Assisting in technical upgrading and maintaining of entire desktop systems.
- Supporting in testing and deployment of new applications and systems.
- Recommending and implementing upgrades on systems to ensure longevity.
Return Clerk
QD Cellular (PTY) LTD
2010.03 - 2018.07
- Giving excellent customer service to clients.
- Doing stock orders.
- Inventory
- Placing orders
- Ensure customer satisfaction through handling of product returns and exchanges.
- Inspect and verify products and merchandise worth returning back.
Education
Certificate - Information Technology
2009-01
12
2006-01
Call center training course - Distinction
2008-01
Metric - 12
2006-01
Skills
- Customer service
- Communication skills
- Problem solving
- Inspection of equipment
- Team player
- Hardware, software maintenance
- Computer diagnostics
- Professionalism
Personal Details
- Date of Birth: 1985-11-14
- Nationality: South African
Timeline
Service Desk Engineer - Altron Bytes People Solutions
2024.11 - 2026.01
IT engineer - Bytes/Altron
2019.11 - 2026.01
Desktop technician - Parcon
2018.09 - 2021.06
Return Clerk - QD Cellular (PTY) LTD
2010.03 - 2018.07
Cornerstone - Call center training course, Distinction
South West College - Certificate, Information Technology
St Matthews Private - , 12
St Matthews Private - Metric, 12