Fezile Ndema

• Risk Management, Complaints and Complements Management, Assistance to Satellite Offices, Ethics Management, Jobs Reporting

The main activity of the Shared Services Unit is rolling out of Enterprise Risk Management.

The environment in which organisations operate is in a constant state of flux. The changes in the business environment are brought about by socio-political, legislative, economic, and natural environment factors. To be able to navigate this turbulent business environment, organisation must, on a continuous basis, lookout for both internal and external factors that could have a negative effect on and opportunities that could influence the achievement of its objectives.

The Shared Services Unit is also charged with the following:

• Complaints and complements management
• Assistance to satellite offices
• Ethics Management
• Working towards zero variance in reporting on jobs created in CDC activities.
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
• Facilitated cross-functional collaboration for improved decision-making processes within the organization.
• Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
• Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.

Committees Served:

• Risk Management Committee – Chairman, Invitee
• ICT Steering Committee – Member
• Procurement Committee – Member
• Change Review Committee – Member

• The primary objective of the Executive Manager: Operations is to ensure that investors/ tenants have the use of a world-class industrial zone, and to also ensure that revenue generating opportunities are identified and pursued
• In pursuance of this objective, the following were undertaken: Managed the planning and implementation of strategies that ensure the integrated operations of the IDZ; Established an appropriate strategic framework for the provision of services and products to investors/ tenants within the IDZ; Managed the provision of utilities, investor services, property development and management services, customs administration and logistics. Established an appropriate strategic framework of the operations of the IDZ and prepared budgets accordingly; Established and maintained sound working relationships with investors/ tenants and all relevant statutory bodies.
• Sustainability reporting for the CDC.
• Operationalisation of the Customs Control Area in Zone 1 of the Coega SEZ

Managing the rollout of the school maintenance programme for the Eastern Cape Department of Education.

• The Eastern Cape DoE awarded the CDC 106 schools to renovate in Nelson Mandela Bay Metro, commencing at the beginning of the 2016/17 financial year
• The maintenance required by the Client Department for the schools consisted mainly of rehabilitation of these facilities to conditions that are conducive to a learning environment as prescribed by the Norms and Standards of the Department of Education
• The maintenance consisted of rehabilitation, comprising of renovations, which were intended to restore items to acceptable conditions by the renewal, replacement, or mending of worn, damaged or decayed parts and the carrying out of action to restore the assets that had deteriorated, to an unacceptable condition to its original “as new” condition
• The cost of maintenance work on the 106 schools was estimated to be R781 million.

• Board Secretariat, Corporate Governance, Enterprise Risk Management, Shared Services
• Ensuring optimal use of human resources in infrastructure delivery programmes
• Assisting infrastructure project delivery programmes with audit readiness Staff management Ensuring optimal use of ICT systems Maintenance of corporate policies Committees Served: Risk Management Committee – Chairman Operations Management Committee – Chairman ISO Standards Coordination – Chairman Sports Committee – Chairman Executive Management Committee – Member ICT Steering Committee – Member

• Corporate Performance - Coordinating the development and implementation of corporate strategy. Coordinating the setting up of corporate targets.
• Monitoring and evaluation of corporate performance Chairing bi-monthly performance monitoring meetings.
• Writing quarterly and annual performance reports for the Board and the Shareholder government department.
• Stakeholder Management - following up on queries and complaints lodged by external stakeholders.
• Managing protocol matters with regard to parliament, government, and other key stakeholders Hosting various parties visiting the IDZ, such as Foreign Ambassadors and National and Provincial Parliamentary Committees.
• Managing the communication and relations channels between the CEO and internal and external stakeholders. Preparing presentation and other communication for the CEO and representing the CEO at various meetings and forums.
• Organisational Coordination - Coordinating and providing a secretariat service for EXMA meetings Coordinating the submission of all required reports and plans to the relevant government structures such as the parent Department and Provincial Treasury.
• Staff Management Support to Operational Units, assisting in hosting potential investors that visit the IDZ.
• Accompanying investment promotion teams on foreign missions.
• Committees Served: Risk Management Committee – Member; Operations Management Committee – Chairman Sports Committee – Chairman Executive Management – managing the secreteriat.

• Overall management of provision of services to SEZ tenants, development and management of relationships with external stakeholders to benefit IDZ customers as well as implementation of One Stop Investor Services Centre.
• Providing and coordinating support to investors during investment set up phase.
• Managing provision of services to investors; ensuring that Business Units deliver on all CDC infrastructure and services commitments.
• Assist with in developing integrating systems with external service providers such as Government Departments;
• Manage customer relations including setting up of electronic tool to maintain good relations with customers.
• Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.

• Providing Safety Health and Environmental input in initial discussions with potential investors in metallurgical, chemical and energy sectors.
• Investigating probable environmental impacts from proposed activities.
• Providing advice to potential investors on environmental legal requirements
• Giving advice on industrial ecology to potential investors.
• Taking part in discussions on sitting industries in Coega IDZ taking into account their potential environmental impacts.
• Managing internship program at Operations Business Unit.
• Responsible for: Air quality monitoring, Air dispersion modeling Relocation of people living within Coega IDZ.
• Served in Risk Management Committee, Mega Projects Stream, and Nelson Mandela Metro Air Quality Forum.

• First Port of Cape Town Environmental Manager.
• Had to change people's attitudes towards achieving their objectives in line with concept of sustainable development and in compliance with occupational health and safety legislation.
• Management of departmental budget, finances, human resources and procurement.
• Manage Port environmental risks, liaison with internal and external stakeholders.
• Management of all port environmental studies, ensuring sustainable port development.
• Establishment and implemented ISO 14001 compliant EMS for Port of Cape Town. Achieving marked improvements in environmental quality of ship repair facilities and other areas of port.
• Developed and implementing anEnvironmental Management System for Port of Cape Town and obtained ISO14001 certification.
• Served in ISO14001 EMS working committee and Port Safety, Health and Environment committees as Chair, Port Executive Committee, Corporate Social Investment Committee, and New Business Development Committee as ordinary member.

• Charged with Environmental Impact Management in Central Region of Eastern Cape.
• Pioneered implementation of new environmental impact regulation promulgated in terms of National Environmental Management Act.
• Lead team of scientists that provided scientific support in Protected Areas.
• Represented Eastern Cape Provincial Government on National Committee on Climate Change.
• Staff supervision, budgeting and office management.

• Involved in research towards improving weather forecasts.

• Took part in generating daily weather forecasts.
• This included looking at natural systems and anthropogenic influences in affect day to day weather and climate.
• Measured factors such as air pressure, temperature, and humidity
• Researched and predicted climate change
• Employed mathematical and physical formulas to help make long- and short-range weather predictions
• Recorded and analyzed data from worldwide weather stations, satellites, radars and remote sensors