Fezeka Zungu

• Invoice customers account
• Setting up technician appointment for customer
• Helping customer understand their bills and answer any customer service questions
• Take payments and update banking details on account for direct debits
• Sap
• Gas & Electricity Meter readings
• Change customer contracts and up selling
• Closing of accounts
• Adhere to deadlines
• Work based on daily Targets
• KPI Targets are always meet

• Metro by T-mobile campaign
• Assistance with email set up on customers device
• Technical assistance with device navigation
• Network provider. So assisted with network troubleshooting for signal.
• Locating best signal for customer device based on their location, getting the best connecting 5G tower for connectivity.
• Since we are the network provider that means we also provided emails solution.
• Boosted customer loyalty and improved implementation of solutions by personalizing interactions.
• Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Billing of account
• sale upgrading

processing and authorizing refunds due to customers

• Prevented delays and claim denials by correcting information prior to submission.
• Guided office staff on how to effectively complete prior authorization forms and appeals documentation to achieve positive results.
• Followed up on denied and unpaid claims to resolve problems and obtain payments.
• Utilized various software programs to process customer payments.

• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provide smooth shopping experience and assist with product selection

• Responded to customer requests for products, services, and company information.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Tv programs selection for package
• techinical support for cable,internet and Landline
• Number porting of one provide to cablevision
• open internet port for large device connections
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Walked individuals through basic troubleshooting tasks.

• Served appetizers, delivered entrees, and refilled beverages for banquet guests.
• Cleared dishes and glassware quickly following each course.
• Maintained flexible work schedule to meet event needs.
• Arranged linens and table settings according to seating plan and event theme.
• Provided friendly, courteous service to create memorable moments for guests.