FEZEKA NQOBILE SIGWAZA
Paulshof
Summary
Highly motivated and personable Receptionist & Front Desk Specialist with 6+ years of experience in customer service, hospitality, and administrative support. Proven ability to manage busy front desks, coordinate bookings, and handle guest interactions with professionalism and care. Detail-oriented, organized, and skilled in office software—eager to transition into more administrative and data-driven roles.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Verdicchio & Wine Caller
11.2024 - Current
- Greet guests, answer calls, and manage front desk inquiries with professionalism.
- Assist with reservations, record keeping, and scheduling coordination.
- Handle administrative tasks including filing, data entry, and correspondence.
Hostess
Rockets
06.2023 - 08.2024
- Managed high-traffic guest flow, coordinated bookings, and supported event seating plans.
- Provided exceptional service to VIP clients and ensured smooth communication with floor staff.
- Used POS and scheduling systems efficiently.
Front Desk Associate
La Parada Waterfall Corner
03.2021 - 06.2023
- Oversaw guest arrivals, bookings, and phone/email communications.
- Maintained organized appointment logs and collaborated with kitchen/service teams.
- Supported marketing efforts through customer feedback tracking.
Front Desk Associate
Cubana Cafe Lounge
02.2019 - 01.2021
- First point of contact for customers and callers.
- Handled reservation management and responded to inquiries.
- Assisted in daily reporting and shift documentation.
Education
Matric -
Aquadene Secondary School
01.2016
Skills
- Reception & Front Desk Operations
- Office Administration & Data Entry
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Google Workspace Tools (Docs, Sheets, Calendar)
- Excellent Verbal & Written Communication
- Strong Organizational & Multitasking Skills
- Appointment Scheduling & Record Keeping
- Customer Service Excellence
References
- Dalingcebo Shezi, Floor Manager, Verdicchio & Wine Caller, 011 511 1969, 065 507 2121
- Stanley, Floor Manager, Rockets, 071 071 5447
- Patrick Khumalo, General Manager, La Parada, 010 035 4901, 063 744 0468
- German Parra, Floor Manager, Cubana, 071 679 4444
Timeline
Front Desk Receptionist
Verdicchio & Wine Caller
11.2024 - Current
Hostess
Rockets
06.2023 - 08.2024
Front Desk Associate
La Parada Waterfall Corner
03.2021 - 06.2023
Front Desk Associate
Cubana Cafe Lounge
02.2019 - 01.2021
Matric -
Aquadene Secondary School