Fezeka Duba
Marketing Assistant / Administrator
Midrand
Summary
Professional and adaptable administrative professional with strong track record in office management, scheduling, and communication. Skilled in coordinating tasks, managing calendars, and streamlining office operations to enhance productivity. Reliable team player who excels in dynamic environments and ensures smooth workflow. Known for effective problem-solving, organizational skills, and commitment to achieving results.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Administrator /Assistant Teacher
Lulamani Day Care Centre
01.2018 - Current
- Maintained personnel records and updated internal databases to support document management.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
- Coordinated logistics for annual corporate events, ensuring seamless execution and high attendee satisfaction.
- Improved employee productivity with effective time management strategies for daily tasks.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Managed over 50 children at the day care centre
Field Operations Officer (FOO)
Statistics South Africa (Census 2022)
12.2021 - 04.2022
- Coordinate and provide support to FWS and FW on all field work related activities
- Established clear performance metrics for the teams, tracking progress against objectives regularly to evaluate success and identify areas for improvement.
- Mentored junior team members, providing guidance and support to facilitate their professional growth and development.
- Delivered high-quality results by consistently prioritizing tasks effectively and delegating responsibilities to the appropriate team members.
- Sign off work completed by field workers and field work supervisors
- Ensured safety and compliance with regulatory guidelines by conducting regular inspections and audits.
- Assessed field operation risks, implementing appropriate mitigation measures to safeguard personnel and assets.
- Worked with cross-functional teams to drive process and system improvements.
- Optimized operational costs through diligent review of expenses, identifying opportunities for cost savings without compromising performance or results.
- Managed resources effectively, optimizing utilization to achieve project objectives on time and within budget.
- Analyzed key metrics and business performance to drive data-supported decisions.
- Partnered with sales leaders to set strategies, territory design, sales targets and quotas.
- Managed 5 Field Worker Supervisor and and 15 Field workers
TBS Marketing Assistant
Varsity College
07.2016 - 09.2017
- Accurate capturing of student interview forms and applications
- Processing of all change of details forms for prospective students
- Student correspondence through telephone/ typing letters and sending emails
- Issuing/obtaining invoices and quotations to students
- Responsible for all marketing stock and promotional materials and ordering stationery
- Responsible for managing the Student Advisors' diaries
- Ensuring that all consulting rooms are ready with appropriate information sheets and files
- Assisting Student Advisors with all database administration and associated correspondence
- Assisting the Campus Administrator with capturing of registration documents during peak periods
- Make photocopies and receive or send facsimiles
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Managed over 10 calls from students who have enquiries
Junior Receptionist
Kreetiv Communication
04.2015 - 06.2015
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Entered daily data in computer systems and documented office activities.
- Increased office organization by maintaining a clean, welcoming reception area for visitors and clients.
- Contributed to a positive work environment by greeting all visitors professionally and courteously.
- Streamlined appointment scheduling through careful coordination of calendars for multiple staff members.
- Managed over 10 calls per day
(Internship) Graduate Communications Intern
Autodealer Caxton
01.2014 - 12.2014
- Prepared social media posts and videos with eye for viral content strategies.
- Participated in brainstorming sessions for campaign ideation, contributing innovative ideas that aligned with business objectives.
- Gathered information on customer opinions and adjusted plans to capitalize on current trends.
- Managed social media accounts to drive growth and enhance brand reputation.
- Assisted with marketing strategy development to increase public awareness and customer engagement.
- Enhanced brand visibility by creating and distributing engaging press releases, blog posts, and social media content.
- Assisted in the development of internal and external communication strategies, resulting in improved stakeholder relations.
- Edited written materials for consistency, clarity, grammar, and punctuation while adhering to company style guidelines.
- Developed campaigns to increase public awareness of company and engage customers.
- Helped with photo and video production and performed visual and sound editing tasks.
- Built strong relationships with media outlets and communications professionals to expand personal network.
- Proofread and edited materials prepared by all staff to check and correct spelling, grammar, and style.
- Assisted in managing crisis communications, mitigating potential negative impacts on company's reputation.
- Managed over 10 campaigns
Education
Bachelor of Education - Agricultural Business And Management
UNISA
PRETORIA, SOUTH AFRICA 04.2001 -
No Degree - Education Management in Early Childhood Development
UNISA
Pretoria, South Africa 04.2001 -
Bachelor of Arts - Marketing Communication
University of Johannesburg
Johannesburg, South Africa 04.2001 -
High School Diploma -
Masiqhakaze Secondary School
Tembisa, South Africa 04.2001 -
Skills
Report preparation
Custom
- John, Baloyi, DCC – Stats SA, johnb@statssa.gov.za, 071 670 3264
- Angelina, Moshoe, Varsity College, 012 348 2551
- Angelina, Duba, Principal- Lulamani Day Care, 079 217 4193
- Sheri, Govender, Kreetiv Communication, 079 875 6259
- Beryl, Knipe, 011 889 0611, Autodealer Caxton, Glenda Firmino, 011 889 0717
Timeline
Field Operations Officer (FOO)
Statistics South Africa (Census 2022)
12.2021 - 04.2022
Administrator /Assistant Teacher
Lulamani Day Care Centre
01.2018 - Current
TBS Marketing Assistant
Varsity College
07.2016 - 09.2017
Junior Receptionist
Kreetiv Communication
04.2015 - 06.2015
(Internship) Graduate Communications Intern
Autodealer Caxton
01.2014 - 12.2014
Bachelor of Education - Agricultural Business And Management
UNISA
04.2001 -
No Degree - Education Management in Early Childhood Development
UNISA
04.2001 -
Bachelor of Arts - Marketing Communication
University of Johannesburg
04.2001 -
High School Diploma -
Masiqhakaze Secondary School
04.2001 -