FEVORATE NONDUMISO MBOKAZI
Chris
Ulundi,KZN
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
10
10
years of professional experience
2013
2013
years of post-secondary education
Work History
Store Manager
Clicks Group
2017.12 - Current
- In this role, I effectively managed daily store operations by planning and coordinating tasks to ensure seamless functionality while maintaining compliance with health, safety, and company policies, including the POPIA Act.
- I focused on delivering exceptional customer service by promptly addressing complaints and ensuring client satisfaction.
- My responsibilities included recruiting, training, and developing staff in alignment with company standards, managing employee relations, disciplinary processes, and conflict resolution to foster a positive work environment.
- I also handled staff scheduling, payroll inputs, and performance monitoring through monthly income statement analysis.
- Additionally, I facilitated regular staff meetings, delegated tasks efficiently, oversaw audits, and maintained operational supplies, ensuring timely communication and adherence to retail standards.
Admin Clerk
Obani Primary School
2015.01 - 2015.04
- In this role, I participated in admin clerk meetings, submitted school-related information, and supported financial management by assisting with expenditure and income tracking.
- I maintained up-to-date records of financial statements, managed petty cash, and ensured accurate documentation.
- Additionally, I handled stock control, took minutes during meetings, and coordinated with service providers, including cleaning and security companies, to ensure smooth operations.
Education
Diploma - Marketing
Mangosuthu University Technology
National Senior Certificate - undefined
King Bhekuzulu College
Skills
Strong communication and interpersonal skills
Excellent organizational and time management abilities
High attention to detail
Problem-solving and decision-making capabilities
Contact
- Jacque Mdletshe, Area Manager (Clicks Group), 083 580 5579
- Put Colleague, Colleague (Clicks Group), 000000000000
- Mrs. Kubheka, Principal, 079 478 5223
Drivers License
10, 01/01/15
Personal Information
ID Number: 8801060669085
Timeline
Store Manager
Clicks Group
2017.12 - Current
Admin Clerk
Obani Primary School
2015.01 - 2015.04
National Senior Certificate - undefined
King Bhekuzulu College
Diploma - Marketing
Mangosuthu University Technology