Fernille Heunis
Orthopaedic : Customer Service – Stock Controller
Kraaifontein, Cape Town
Summary
As a dedicated and experienced customer service professional in the medical industry, I bring a proven track record of providing exceptional customer support, resolving inquiries efficiently, and maintaining positive relationships with healthcare professionals. With strong communication skills, a keen understanding of medical products and a passion for delivering outstanding service, am well-equipped to transition into a medical sales representative role. Ability to assist clients, address concerns effectively and work collaboratively with cross-functional teams positions me as a valuable asset in driving sales growth and fostering client satisfaction. I am eager to leverage my customer service expertise and sales acumen to contribute to the success of your medical sales team.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Orthopaedic : Customer Service – Stock Controller
Medhold Medical
11.2019 - Current
- Assisted in budget preparation and forecasting activities by providing accurate inventory data and analysis of past trends.
- Streamlined stock management processes for increased efficiency and reduced waste.
- Coordinated with quality assurance team to ensure that incoming products met established quality standards, preventing potential stock issues related to defective items.
- Implemented cycle counting program, increasing frequency of counts without disrupting daily operations or affecting productivity levels.
- Promoting and maintaining positive customer service relations.
- Receiving sales orders from customers.
- Assisting clinics, referring doctors, hospitals, pharmacy manager and stock controllers, theatre unit managers and theatre stock controllers with inquires, picking, invoicing, quotations and assisting with stock.
- Responding to customer inquiries via phone calls and emails.
- Communicating effectively with customers in hospitals, healthcare professionals, direct line managers and sales team.
- Performing administrative duties such as quotations, invoicing, arranging deliveries, EPS events daily
- Managing Stock
- All Logistical Arrangements pertaining to my department.
- Driving Turnover
- Customer Satisfaction
- All Expenses Managed directly under my control.
- Infection Control
- POD’s and GRN’s
- Archiving
- ISO Admin Company Standards
Data Capturing Agent 1 (DCA1)
Stats
01.2017 - 11.2019
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
- Cultivated strong relationships with industry professionals, leveraging connections to generate referrals and new business opportunities.
- Developed expertise across various lines of insurance products, enabling informed advice and guidance for clients seeking comprehensive coverage solutions.
- Assisted clients in navigating claims process, ensuring timely resolution of issues and optimal outcomes.
- Entering customer and account data accurately and promptly from source documents into computer systems or databases.
- Compiling, verifying accuracy, and sorting information according to priorities to prepare source data for computer entry.
- Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking output.
- Researching and obtaining further information for incomplete documents.
- Generating reports, storing completed work in designated locations, and performing backup operations.
Education
Certificate - Electrical Engineering N1
Electrical Engineering N1
Belhar, Cape Town 04.2001 -
High School Diploma -
Bernardino Heights Secondary School
Kraaifontein, Cape Town 04.2001 -
Skills
Compliance Knowledge: Understanding of privacy regulations, confidentiality requirements, and adherence to laws and company policies
undefinedHobbies
- Rugby: I am passionate about rugby, a sport that embodies teamwork, strategy, and physical fitness. Playing rugby has sharpened my leadership skills, taught me the value of collaboration, and instilled a strong sense of discipline. I thrive in the competitive yet camaraderie-driven environment of the rugby field.
- Cricket: I am a dedicated cricket enthusiast with a deep appreciation for the precision, skill, and strategy involved in the sport. Playing cricket has taught me the importance of focus, adaptability, and sportsmanship. I enjoy the mental challenges and teamwork required to excel in cricket matches.
- Reading: An avid reader who finds solace and inspiration in books across various genres. Reading not only expands my knowledge but also nurtures my creativity and critical thinking skills. Whether delving into fiction for escapism or non-fiction for personal growth, I find immense joy in exploring different worlds through the pages of a book
Courses
OTHER COURSES
: Basic First Aid Course Level 1
: Basic Fire Fighting
: Western Province Rugby Football Referee
: Scottsdene Youth Brigade (Lieutenant)
Driving License
Code: B
Personal Details
- Nationality: South Africa
- Date of birth: 5 April 1997
- Marital Status: Married
References
REFERENCES
Rugby coach : Mr Wayne Phillips
Contact Number : 083 779 7811
Captain Scottsdene Youth brigade : Mr Elvin Conradie
Contact Number : 076 906 8399
Medhold - WC Branch Manager : Hayley Bloomer
Contact Number : 072 254 2848
Timeline
Orthopaedic : Customer Service – Stock Controller
Medhold Medical
11.2019 - Current
Data Capturing Agent 1 (DCA1)
Stats
01.2017 - 11.2019
Certificate - Electrical Engineering N1
Electrical Engineering N1
04.2001 -
High School Diploma -
Bernardino Heights Secondary School
04.2001 -
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