Summary
Overview
Work History
Education
Skills
Timeline
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Ferial Behardien

Internal & External Sales Rep
Durban,KZN

Summary

Dynamic Key Accounts Manager with a proven track record at Builders Warehouse, excelling in relationship management and contract negotiation. Achieved significant revenue growth through strategic account development and exceptional client satisfaction. Adept at problem-solving and fostering trust-based relationships, driving business success in competitive markets.

Results-driven professional with strong experience in managing key client relationships and driving business growth. Proven ability to collaborate effectively with teams, adapt to changing needs, and consistently achieve targets. Skilled in strategic planning, client communication, and problem-solving. Known for reliability and strong focus on delivering impactful results.

Overview

11
11
years of professional experience
2
2
Languages

Work History

Key Accounts Manager

Builders Warehouse
01.2009 - 03.2010
  • Tracked key performance metrics regularly, ensuring constant improvement in account management strategies over time.
  • Provided valuable insights to product development teams based on customer feedback, driving innovation in offerings.
  • Identified new business opportunities by analyzing industry trends and competitor activities.
  • Developed a comprehensive understanding of customers'' needs, enabling targeted up-selling and cross-selling efforts.
  • Established trust-based relationships with clients by consistently exceeding expectations regarding communication, responsiveness, and issue resolution.
  • Maximized revenue growth for strategic clients through effective management of sales opportunities.
  • Resolved customer issues promptly, fostering loyalty and strengthening long-term relationships.
  • Boosted client satisfaction by developing and maintaining strong relationships with key accounts.
  • Optimized resource allocation by monitoring budgets closely while overseeing projects from inception till conclusion.
  • Negotiated contract terms and pricing, securing profitable deals for the company.
  • Built and maintained strong client relationships to drive business growth.
  • Maintained current knowledge of evolving changes in marketplace.
  • Negotiated prices, terms of sales and service agreements.
  • Met existing customers to review current services and expand sales opportunities.
  • Developed and maintained strong working relationships with professionals within assigned territory.

Internal Sales Rep

Inca Concrete
01.1999 - 12.2007
  • Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
  • Developed strong relationships with clients, leading to increased repeat business and consistent sales growth.
  • Achieved high levels of customer satisfaction through timely follow-ups and proactive problem-solving strategies.
  • Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
  • Researched and identified possible new accounts for sales development.
  • Supported external sales representatives by preparing necessary documentation for presentations and proposals while maintaining a clear understanding of all relevant project details throughout each stage of the sale cycle.
  • Balanced competing priorities and deadlines, ensuring all tasks were completed accurately and on time.
  • Improved internal communication by collaborating closely with various departments to ensure smooth operations in the sales process.
  • Boosted sales revenue by identifying potential leads and successfully converting them into loyal customers.
  • Participated in industry events, establishing a professional presence that expanded networking opportunities and generated new leads for the company.
  • Negotiated pricing structures with clients within established guidelines, securing profitable contracts while maintaining competitive market positioning.

Education

High School Diploma -

Strandfontein High School
Cape Town
04.2001 -

Skills

Relationship management

Account acquisition

Contract negotiation

Territory growth

Key account management

Client relationship building

Sales negotiations

Problem-solving abilities

Teamwork and collaboration

Multitasking Abilities

Interpersonal communication

Self motivation

Goal setting

Customer satisfaction

Timeline

Key Accounts Manager

Builders Warehouse
01.2009 - 03.2010

High School Diploma -

Strandfontein High School
04.2001 -

Internal Sales Rep

Inca Concrete
01.1999 - 12.2007

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Ferial BehardienInternal & External Sales Rep