Fenu Eric
Midrand
Summary
A Human Resource Management professional with a tactical, hands-on approach and extensive experience in international organizations. Capable of effectively collaborating with business partners and providing expert advice on HR issues. Possesses excellent working knowledge of international labor laws, as well as the development and implementation of HR policies and procedures. Expertise includes talent management, performance management, learning and development, and talent sourcing. Experience spans private and public sectors including; manufacturing, consultancy, media, international NGOs, and intergovernmental organizations.
Overview
2025
2025
years of professional experience
2038
2038
years of post-secondary education
Work History
Senior Human Resource Officer, Talent and Performance Management
Africa Union Development Agency
5 2014 - Current
- Supervised the integration of key talent management interventions, including the Africa Union Competency Framework, AU values, and talent assessment benchmarks (Ability, Engagement, and Aspirations) into recruitment, learning and development, performance management, and talent reviews
- Designed and implemented an agile Talent Management strategy aligned with the organization's Medium-Term Strategic Plan, focusing on mobility, diversity and inclusion, career planning, and performance management
- Oversee the development and implementation of performance management systems and strategies
- This includes guiding line managers through the entire performance management cycle to ensure effective execution and compliance with established performance management policies
- Led the process of developing and implementation of SAP-based performance management system which included the development of the blueprint aligning with organizational objectives, facilitation of stakeholder engagement, securing buy-in across the organisation, testing, and rollout
- Interpreted and analysed HR data to provide actionable insights to guide strategic decision-making relating to leadership development programmes, workforce planning and succession management
- Led the HR team in creating and implementing the division's annual work plan, which involved setting strategic priorities, defining targets, and establishing performance metrics to enhance the overall HR effectiveness
- Supervised the development of talent management tools aimed at enhancing talent assessment, development, learning initiatives, and performance management
- Successfully piloted these tools for future implementation within AUDA-NEPAD
- Initiated and managed a database through quarterly surveys to analyse data on employee ability, engagement, and aspirations
- Facilitated information and knowledge sharing by disseminating key data, reports, and insights to enhance organizational learning, effectiveness, and strategic decision-making
- Developed the AUDA-NEPAD future of work project
- Developed and implemented AUDA-NEPAD Talent Management Framework
- Led the process of migrating performance management to SAP
Human Resource Manager, Talent and Performance Management
World Vision International
10.2013 - 05.2014
- Implemented the 70/20/10 learning and development strategy to enhance employee skills and performance
- Guided line managers on integrating practical experiences, social interactions, and formal training for continuous learning and professional growth
- Led and managed Talent Management for World Vision Ghana, serving as the Talent Business Partner to the Country Director and the entire leadership team
- Led the integration of employee performance metrics into the benefits and compensation system, improving efficiency and transparency in compensation management
- Developed and implemented talent forums to identify critical talents using performance metrics and assessments
- Successfully integrated high-potential individuals into the talent pool and coordinated their deployment to address organizational talent gaps
- Developed and implemented leadership programs, managed secondment and exchange initiatives, and facilitated mentoring and coaching opportunities for employees
- Oversaw the implementation of the World Vision Ghana employee satisfaction survey (Our Voice Survey), collaborating with consultants to design the survey and ensure high participation through effective follow-ups
- Analysed data to extract key insights and trends, communicated findings to leadership and staff, and supported decision-making to promote a culture of continuous improvement
- Designed action plans to boost employee engagement based on detailed survey analysis, focusing on leveraging strengths and address area of improvement to enhance satisfaction and productivity
- Provided expert HR guidance to staff in country offices and missions, ensuring compliance with World Vision Ghana policies and local labor laws
Country Human Resource Manager
SNV- Netherland Development Organisation
05.2011 - 10.2013
- Collaborated with senior leadership, including Program Managers and sector leaders, in strategic planning to formulate and execute talent strategies that anticipate organizational needs, assess risks, and implement mitigation strategies, ensuring alignment with human resources and business goals
- Spearheaded the restructuring of SNV Ghana from Portfolio Steering to Sector Steering, working closely with the Country Director on change management initiatives and developing a comprehensive communication strategy to support the process
- Successfully managed the performance evaluation process, utilizing results for career planning and development
- Leveraged performance management outcomes to foster learning and knowledge sharing within teams, promoting growth and continuous improvement
- Developed and strengthened partnerships with centers of expertise, SNV regional and global offices, and the staff association to ensure efficient delivery of HR services
- Worked with Regional and Global Offices to introduce the Associate Advisor concept, aimed at creating a global talent pool of key mobile experts
- Utilized staff performance appraisals to structure career paths for top talent and manage underperformance effectively
- Participated in the Development and implementation of HR policies for Humanitarian Action which enabled critical decision-making on sensitive cases relating to employees in emergency and humanitarian settings to ensure employee safety in alignment with the organization's mandate and international standards
- Supervised the implementation of the SNV Ghana HR strategies document, aimed at fostering a culture of understanding HR standards, procedures, and tools, with a strong focus on employee well-being
- Developed agile talent acquisition strategies to meet the evolving workforce needs of the organization, ensuring a diverse talent pool to address organizational challenges
- Successfully led management team to restructure SNV Ghana from Portfolio Steering to Sector Steering
- Successfully conducted a salary survey to redesign local staff salary scale and Design Associate Advisor’s policy and strategy in line with SNV organisational redesign and changes process
Human Resource Manager - In charge of Employee Relations/Policies and Procedures
PZ Cussons Ghana Limited
07.2009 - 05.2011
- Led the administration, interpretation, application, and negotiation of the Collective Bargaining Agreement (CBA)
- Ensured compliance with all terms and conditions, resolved disputes between the employer and the union, and provided expert guidance on CBA-related matters to management and employees
- Ensured transparent and consistent interpretation of HR policies and procedures for both professional and junior staff
- Mediated employer-employee disputes in accordance with established rules and regulations to maintain industrial harmony
- Developed and implemented a 5-Year Employee Communication and engagement strategy that ensures >10% of Staff year on ‘LOVE PZ.’
- Led the successful rollout of PZ Cussons’s annual employee engagement survey (great team survey), achieving over 90% participation and developed actionable action plan and insights for organizational improvement
- Championed HR initiatives to foster a positive organizational culture and represented the organization in both internal and external forums as delegated by the Director
- Led the skill and competency audit and mapping for all staff, establishing a comprehensive competency framework to support PZ Cussons' talent pipeline, and collaborated with department heads to design and implement learning solutions to address skills and competency gaps
- Collaborated with unions and management to ensure consistent administration of employee benefits and compensation in accordance with policies and procedures
- Managed resignation and termination processes, ensuring compliance with company policies and legal regulations, and provided support in handling employee grievances and lawsuits in collaboration with the legal department to protect company interests
- Led the implementation of PZ Cussons' Diversity, Equity, and Inclusion agenda, with a focus on promoting gender equity, disability inclusion, and cultural diversity
- Trained union executives on Interest Based Negotiation and successfully conducted employee satisfaction survey with 92% employee participation
Group Head of Human Resource Manager
Melcom Group of Companies
05.2007 - 06.2009
- Developed and implemented Human Resource Management policies, ensuring fair employee treatment through training, compliance monitoring, and timely policy updates to address new challenges and legal requirements
- Streamlined recruitment and selection at Melcom Ghana to attract top talent in alignment with company values, prioritizing diversity, equity, and inclusion
- Set clear performance objectives, and timelines for team members, providing timely guidance to ensure responsible and efficient performance
- Offer daily performance and talent management support to line management, including coaching, counselling, career development, and disciplinary actions
- Developed and administered comprehensive compensation and benefits strategies to attract and retain top talent
- Conducted ongoing market analyses to maintain competitive salary structures and designed incentive programs
- Mentored and coached junior staff within the business partnering team, enhancing their knowledge and skills to support career advancement
- Successfully, enrolled all the employees on the National Health Insurance Scheme
Coordinator of Training Services
The Capital Group
05.2005 - 04.2007
- Engaged with clients to understand their strategic goals and developed targeted training programs that supported their operational objectives
- Implemented pre- and post-training needs analyses and collaborated with clients to develop data-driven training programs to aligned with their learning and development goals
- Developed training content for clients to improve their learning outcomes through innovative curriculum design, quality assurance, and cross-departmental collaboration
- Led the development of customized training materials by identifying clients learning needs, working
- Oversaw the strategic implementation of training programs across multiple corporate organisations in Ghana
- Developed and implemented the organization's learning strategies and programs, ensuring alignment with strategic priorities
- Oversaw the design and delivery of e-learning and in-person courses, workshops, and other training initiatives
- Evaluated individual and organizational development needs and measured the effectiveness of development plans to ensure continuous improvement
- Developed and updated staff development policies and guidelines to support continuous learning and growth
- Managed the management learning and development budget effectively and negotiated contracts with third-party providers to ensure optimal use of resources
- Successfully designed Training Need Analysis as a Product
Education
Certificate - Applied Organizational Development
University of South Africa
Master’s - Business Administration
Sikim Manipal University
Postgraduate Diploma - Business Administration
Ghana Institute of Management and Public Administration (GIMPA)
Bachelor of Education Degree - Psychology and Economics
University of Cape Coast
Certificate - Human Resource Policy and employee handbook development
CITAM Ghana Limited
Professional Membership - undefined
Institute of Human Resource Management Practitioners
08.2008 - Current
MPhil - Management Coaching
University of Stellenbosch
Skills
Microsoft Word
Affiliations
Institute of Human Resource Management Practitioners, Ghana, 08/08 - Present
References
References available upon request.
Timeline
Human Resource Manager, Talent and Performance Management
World Vision International
10.2013 - 05.2014
Country Human Resource Manager
SNV- Netherland Development Organisation
05.2011 - 10.2013
Human Resource Manager - In charge of Employee Relations/Policies and Procedures
PZ Cussons Ghana Limited
07.2009 - 05.2011
Professional Membership - undefined
Institute of Human Resource Management Practitioners
08.2008 - Current
Group Head of Human Resource Manager
Melcom Group of Companies
05.2007 - 06.2009
Coordinator of Training Services
The Capital Group
05.2005 - 04.2007
Certificate - Applied Organizational Development
University of South Africa
Master’s - Business Administration
Sikim Manipal University
Postgraduate Diploma - Business Administration
Ghana Institute of Management and Public Administration (GIMPA)
Bachelor of Education Degree - Psychology and Economics
University of Cape Coast
Certificate - Human Resource Policy and employee handbook development
CITAM Ghana Limited
Senior Human Resource Officer, Talent and Performance Management
Africa Union Development Agency
5 2014 - Current
MPhil - Management Coaching
University of Stellenbosch
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