Microsoft Office
FEMKE VANDEKEERE
Administrator / Bookings Co-ordinator
Centurion
Summary
Dedicated employee with a proven track record of achieving tangible results and fostering cross-team collaboration. Excited to partner with like-minded individuals to collectively achieve goals. Known for productivity and successful teamwork, consistently delivering quality outcomes through effective leadership and team motivation. Demonstrated ability to work closely with clients to understand their requirements and provide excellent service. Adaptable professional with extensive experience in delivering first-class results. Committed to meeting job demands and deadlines through a diligent work ethic and unwavering dedication to quality.
Overview
2025
2025
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Modeling Academy Administartor/Bookings Coordinator
Steele Model Studio
03.2024 - Current
- Maintained up-to-date knowledge on industry trends to provide informed recommendations for clients'' event planning needs.
- Managed a high volume of inbound inquiries through phone calls and emails, providing prompt responses and accurate information on availability and pricing options.
- Improved client retention rates by conducting post-event follow-ups to gather feedback and address any concerns or areas for improvement.
- Implemented a centralized calendar system for better visibility of all events across departments, improving overall efficiency.
- Streamlined booking processes by implementing an efficient scheduling system, resulting in improved customer satisfaction.
- Enhanced communication between departments for seamless event coordination and successful execution of projects.
- Ensured seamless event execution by coordinating logistics such as setup, catering arrangements, and staff schedules.
- Maintained accurate records of bookings, ensuring timely invoicing and payment tracking for financial accuracy.
- Developed strong relationships with clients, leading to repeat business and increased revenue.
- Coordinated an academy with six weekly classes consisting of 300 students. Responsibilities included setting up class schedules, arranging staff schedules, and ensuring that accounts are up to date.
- Basic office Administration I.e. Telephonic assistance, filing, taking care of everyday administration, sending e-mails etc. Scheduling & Confirmation of appointments
- Assistance at New Face & Internal Assessment Evenings, Kids Assessment Days & Commercial Assessment Days
- Follow up on Appointments & model registrations
Basic bookkeeping & following up of outstanding class & shoot fees - Assisting in Model Academy operational administration.
- Administration and co-ordination of Model Academy, Course program, Coaches & Students. Telephonic stand-by & assistance to coaches during all scheduled class times.
- Liaisons with models & parents with regards to academic program & deadlines.
- Client relations & client service
- Model relations & service
- Assisting in coordinating Internal Assessments & Evaluation events.
- Assisting at Internal assessment & Evaluation events.
- Assisting in coordinating Expo events.
- Assisting at fashion events.
- Managing diary & schedules of owners x 2
- Other | Assisting with any tasks across the spectrum of the business, as and when required.
Waitress
Lone Spur
01.2024 - Current
- Stocked and maintained silverware, linens and condiments
- Greeted new customers, answered initial questions and took drink orders
- Maintained brand image by keeping neat personal appearance
- Optimized customer experience, serving each guest with sincere, positive and enthusiastic attitude
- Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback
- Resolved customer complaints promptly, escalating larger operational concerns to management
- Enquired about guest satisfaction, anticipated additional needs and happily fulfilled ad-hoc requests
- Arranged alternative selections for guests with food allergies through careful collaboration with kitchen teams
- Answered phones politely and promptly while accurately recording and confirming reservations
- Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts
- Coordinated team members to take, serve and clear orders accurately and promptly
- Greeted and seated guests to establish prompt, high quality service
- Hand-washed dishes and glassware
- Seated guests quickly and coordinated timely service to minimize table wait times
- Delivered quality food and beverage service to over 25 guests per shift
- Performed additional tasks to keep dining room running smoothly
- Delivered friendly and fast service to process high-volume food and drink orders at peak times
- Anticipated and addressed guests' service needs
- Uphold high standard of cleanliness in all work areas to comply with health and safety regulations
- Processed cash, credit card and voucher payments using POS terminals
Modeling coach
Steele model studio
06.2022 - Current
- Coaching ages (3 - 28)
- Focusing on skills development and confidence
- Coaching in Runway, photographic and acting
- Mentoring interns
- Hosting parents meetings
- Helped enhance overall modeling performance with strong focus on both physical and mental awareness and wellness
- Attended multiple shows, shoots and castings and wrote related scouting reports on prospective models and model performance
- Monitored academic performance and skills development of student-models
- Assessed student behavior and academic achievements to determine continued eligibility for program
- Built strong media and community relationships in support of modeling program
- Adapted training to needs and interests of group or individual participants
- Developed successful models through robust schedule of practices and continuous drive for improved strength, stamina and nutrition
Volunteer Worker
Self employed
1 2017 - 6 2022
- Volunteered at Kempton park SPCA, Kids Haven, Santa's shoebox, Benoni CPF and Herfsoord retirement village
- Assisted in organizing and setting up inside areas to facilitate community events
- Used excellent listening skills, empathy and friendly approach to provide best possible care for service users
- Supported smooth running of local fundraising events
- Demonstrated customer service abilities while greeting and welcoming visitors upon arrival
- Maintained excellent professional relationships by going extra mile to complete tasks voluntarily
- Focused volunteering efforts on supporting and expanding community-based work to meet needs of local residents
Education
Bachelor of Arts - Criminal psychology
University of Pretoria
01.2023 - Current
Matric Certificate - undefined
Dr E G Jansen Hoërskool
01.2018 - 12 2022
Skills
Quick learner
Confidence
Positive Attitude
Hard working
Highly motivated
Microsoft Office Suite
Community Engagement
Customer Service
Event Planning
Community Outreach
Training and Development
Coaching
Public speaking
Communication
Leadership
Organization
Relationship building and management
Meeting expectations
Strong Organization
Meeting Coordination
Calendar Management
Policy Enforcement
File Organization
Social media proficiency
Schedule Creation
Scheduling
Administrative tasks
Ticket transactions
Email management
Teamwork and Collaboration
Microsoft Office
Time Management
Problem-Solving
Multitasking Abilities
Client Relationship Building
Creative Thinking
Client Relationship Management
Self Motivation
Market Research
Public Speaking
Software
Timeline
Modeling Academy Administartor/Bookings Coordinator
Steele Model Studio
03.2024 - Current
Waitress
Lone Spur
01.2024 - Current
Bachelor of Arts - Criminal psychology
University of Pretoria
01.2023 - Current
Modeling coach
Steele model studio
06.2022 - Current
Matric Certificate - undefined
Dr E G Jansen Hoërskool
01.2018 - 12 2022
Volunteer Worker
Self employed
1 2017 - 6 2022
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