Femida Rassool
Admin
Durban
Summary
Dynamic administrative professional with extensive experience, excelling in office administration and customer service. Proven ability to enhance document control and streamline processes, fostering strong relationships with clients and colleagues. Skilled in data entry and adept at managing sensitive information with discretion, ensuring efficient operations and improved organizational effectiveness.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
RB Properties
01.2026 - Current
- Managed phone communications, efficiently delivering messages.
- Implemented secure filing systems to protect sensitive data.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Liaised between clients and vendors and maintained effective lines of communication.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Advertising of apartments
- Appointments
- Organizing Viewing of apartments
- Rental collection
- Monthly statements to tenants
Administrative Clerk
A.H Cash and Carry
06.2025 - 11.2025
- Handled customer inquiries and confirmed deliveries using phone and email.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Monitored invoice payments on a daily basis.
- Managed documentation to ensure easy retrieval.
- Ensured timely updates on account activities.
- Monthly statements
Cashier
Sasol on Randles
03.2019 - 06.2021
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Handled cash with high accuracy and took care to check bills for fraud.
Admin
Kathija Limalia and Associates
01.2013 - 04.2018
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Controlled office stock to ensure availability and cut down on excess spending.
- Oversaw the maintenance of personnel records and updated internal databases to enhance document management.
- Implemented an organized system to minimize file misplacement.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Streamlined invoice processing, reducing average payment turnaround time.
- Rental statements to landlords
- Receipts to tenants
- Rental collection
- Drawing up of leases
Education
Grade 12 -
Al Falaah College
Skills
Office administration
Administrative support
Data entry
Computer skills
Filing
Microsoft Word
Document control
Customer service
Appointment scheduling
Reception oversight
Relationship building
Timeline
Administrative Assistant
RB Properties
01.2026 - Current
Administrative Clerk
A.H Cash and Carry
06.2025 - 11.2025
Cashier
Sasol on Randles
03.2019 - 06.2021
Admin
Kathija Limalia and Associates
01.2013 - 04.2018
Grade 12 -
Al Falaah College