JANEALTONE AKETCH ODHIAMBO
Nairobi
Summary
With over 6 years experience in the service Industry, I am a Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
6
6
years of professional experience
Work History
Caregiver, Special Needs
Mercylite Hospital Limited
09.2024 - 04.2025
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Kept clients engaged in social networks and communities for personal health and growth.
- Communicated well both verbally and in writing with clients, guardians, and medical professionals.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
- Provided transportation to appointments, outings, or activities as needed, ensuring the safety of special needs individuals at all times.
- Coordinated with healthcare professionals to ensure holistic approach to each individual's health and wellness.
- Assisted with development of communication skills for non-verbal clients using alternative communication devices.
Sales Consultant
African Fabrics and Designs
01.2022 - 01.2024
- Advised customers on fabric choices, styling, and design trends
- Greeting and welcoming clients
- Enhanced customer satisfaction through personalized service
- Contributed to store layout, merchandising, and brand experience
Customer Service Representative
HomePoint Place
01.2019 - 01.2021
- Delivered timely and professional customer support services
- Greeting and welcoming customers
- Managed client queries, complaints, and feedback efficiently
- Helped improve customer retention and satisfaction rates
Education
Kenya Certificate of Secondary Education -
Agai Mixed Secondary School
Associate of Science - Disability Support Care Services
Rafa Institute Of Disability Care Studies
Nairobi10-2024
Diploma - Cabin Crew
Kenya Aeronautical College
Nairobi03.2019
Skills
- Excellent customer communication
- Conflict resolution
- Complaints handling
- Relationship management
- Advisory
- Product knowledge
- Service delivery
- Time management
- Multitasking
- Professional grooming
- Presentation
- Safety awareness
- Daily living assistance
Languages
English
Swahili
Personal Information
- ID Number: 34665713
- Height: 5.9 ft
- Weight: 59 kg
- Date of Birth: 02/24/98
- Nationality: Kenyan
- Marital Status: Single
- Religion: Christian
Timeline
Caregiver, Special Needs
Mercylite Hospital Limited
09.2024 - 04.2025
Sales Consultant
African Fabrics and Designs
01.2022 - 01.2024
Customer Service Representative
HomePoint Place
01.2019 - 01.2021
Kenya Certificate of Secondary Education -
Agai Mixed Secondary School
Associate of Science - Disability Support Care Services
Rafa Institute Of Disability Care Studies
Diploma - Cabin Crew
Kenya Aeronautical College
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