Felix Kubvoruno
Johannesburg
Summary
Dedicated hospitality professional with over 18 years of experience delivering exceptional food and beverage service in luxury hotels, fine dining restaurants, and high-volume hospitality environments. Highly skilled in serving food, sushi, aperitif drinks, cocktails, mocktails, wines, champagne, after-dinner drinks, and desserts. Experienced in fine dining, silver service, VIP table service, banquet and buffet service, wine and beverage recommendations, menu knowledge, POS systems, HACCP food safety, and guest relations. Proven ability to increase restaurant revenue through effective upselling while training and mentoring new staff and maintaining the highest standards of hygiene, professionalism, and service excellence. Experienced working in multicultural environments. Physically fit and adaptable, and committed to working flexible shipboard schedules. Seeking a Waiter or Assistant Waiter position with an international cruise line.
Hospitality professional with extensive experience in fine dining service and guest relations. Recognized for consistently exceeding guest expectations while effectively upselling menu items to enhance dining experiences. Proven track record in training staff and maintaining high standards of service and hygiene in dynamic environments.
Overview
3
3
years of post-secondary education
22
22
years of professional experience
Work History
WAITER
Miha Eatery Fine Dining Halaal Restaurant
Johannesburg
06.2023 - Current
- Deliver exceptional fine dining service while consistently exceeding guest expectations.
- Welcomed guests, explained menus, and recommended sushi, mocktails, beverages, food, and desserts to elevate dining experience.
- Upsell sushi, menu items, mocktails, desserts, and daily specials to increase restaurant revenue.
- Upsold sushi, menu items, mocktails, desserts, and daily specials to boost average guest spending.
- Provide silver service and VIP table service for weddings, conferences, banquets, and private functions.
- Served meals to 200 guests during weekend wedding events.
- Work efficiently under pressure while delivering exceptional guest satisfaction in a fast-paced hospitality environment.
- Maintain impeccable table presentation and HACCP food safety standards throughout all service periods.
- Set up and dress tables to five-star standards, ensuring elegant presentation and attention to detail.
- Trained and mentored over 40 newly hired waiters.
- Consistently maintained 95% guest satisfaction.
WAITER
Simply Asia Thai Restaurant & Sushi Bar
Johannesburg
06.2010 - 05.2023
- Provided exceptional customer service in fast-paced restaurant environment, enhancing guest experiences and satisfaction.
- Recommended menu items, beverages, and daily specials to enhance guest satisfaction and increase sales through upselling.
- Served diverse menu items including sushi, Thai cuisine, wines, and cocktails, ensuring seamless dining experiences for guests.
- Accurately processed customer orders and payments using POS systems, contributing to efficient service and customer satisfaction.
- Worked closely with kitchen and bar teams to ensure efficient and timely service.
- Maintained excellent hygiene, HACCP awareness, and food safety standards.
- Achieved Simply Asia Waitron Assessment Certificate for exemplary service.
- Selected by Head Office to train more than 150 waiters for new restaurant openings.
WAITER
Morrells Boutique 5-Star Hotel & Wedding Venue
Johannesburg
01.2005 - 02.2010
- Delivered high-end food and beverage service, including aperitifs, wines, cocktails, after-dinner drinks, and other beverages, while providing exceptional five-star guest experiences.
- Recommended wines, beverages, and menu pairings to enhance the guest dining experience.
- Upsold premium menu items, beverages, and special offerings to improve guest satisfaction and increase revenue.
- Provided silver service and VIP table service for weddings, conferences, banquets, and private functions.
- Assisted with banquet service, buffet service, and coordinated meal service for large guest numbers.
- Promoted premium menu items and beverages, enhancing guest satisfaction and contributing to increased revenue.
- Cultivated strong guest relations and maintained professionalism, effectively collaborating with team during high-pressure events.
- Demonstrated strong guest relations, professionalism, teamwork, and the ability to work under pressure during busy events.
Education
Ordinary Level
Mount Pleasant High School
Johannesburg 01.1994 - 01.1997
Skills
- Fine Dining Service
- Silver Service
- Food & Beverage Service
- Wine & Beverage Knowledge
- Aperitif drinks
- Cocktails
- Mocktails
- Champagne
- After-dinner Drinks
- Desserts Service
- VIP Guest Service
- Banquet & Event Service
- Buffet Service
- Table Setup & Presentation
- Sushi Knowledge
- Allergy Awareness
- Cash Handling & Payment Processing
- POS Systems
- Guest Relations
- Upselling & Cross-Selling
- Food Safety & Hygiene
- HACCP Food Safety Compliance
- Customer Complaint Resolution
- Team Collaboration
- Multitasking
- High-volume Restaurant Operations
- Tray Carrying
- Room Service
Languages
- English (Fluent)
- Shona (Native)
- Ndebele (Native)
- Zulu (Conversational)
Personal Information
- English (Fluent)
- Shona (Native)
- Ndebele (Native)
- Zulu (Conversational)
Timeline
WAITER
Miha Eatery Fine Dining Halaal Restaurant
06.2023 - Current
WAITER
Simply Asia Thai Restaurant & Sushi Bar
06.2010 - 05.2023
WAITER
Morrells Boutique 5-Star Hotel & Wedding Venue
01.2005 - 02.2010
Ordinary Level
Mount Pleasant High School
01.1994 - 01.1997