Felistas Chinembiri
Housekeeper
Harare
Summary
Highly skilled , articulatedand experienced housekeeper with a strong background in luxury hospitality, dedicated to delivering exceptional guests experience. Proven track record for maintaining impeccable public health standards, ensuring meticulous cleanliness, and providing outstanding customer service.
Overview
5
5
years of professional experience
Work History
ROOM ATTENDANT
Bronte Hotel
02.2024 - Current
- Ensuring impeccable guest room presentation through meticulous cleaning and preparation
- Demonstrated exceptional hospitality by providing turndown services and replenishing amenities
- Maintaining pristine conditions in bathrooms, bedrooms, and common areas
- Utilized specialized cleaning techniques to preserve furniture, fixtures and appliances
- Guaranteed floor integrity through thorough vacuuming, mopping and polishing
- Coordinated laundry and linen operations to ensure seamless services
- Proactively identified and reported maintenance issues to ensure prompt resolution
- Upholding stringent safety and security protocols to safeguard guests and assets
- Delivered personalized customer service, exceeding guest expectations
- Preserved guest confidentiality and respect privacy
HOUSEKEEPING STAFF
Monomutapa Hotel
03.2020 - 09.2023
- Maintaining public areas and guest rooms to health and safety standards
- Ensuring cleanliness and sanitation standards in guest rooms and common areas
- Delivering outstanding service to guests, exceeding expectation
- Cleaning and maintaining guest rooms, including restocking supplies and amenities
- Servicing guest rooms, ensuring timely room turnover and precision restocking
- Maintaining common areas, including lobbies, hallways and public restrooms
- Establishing and maintaining courteous and professional working relationships with colleagues
- Collaborating with front desk maintenance and other staff
- Excelling in all aspects of job duties and responsibilities
Education
High school diploma - undefined
- Cleaning Excellence Award: consistently exceeding Cleaning standards, demonstrating exceptional attention to detail and commitment to quality.
- Guest Delight Champion: consistently exceeded guests satisfaction targets with an average score of 85% or higher. Demonstrated exceptional teamwork and support in maintaining a clean and safe environment.
Skills
Excellent communication skills
Accomplishments
- Cleaning Excellence Award, Consistently exceeding cleaning standards, demonstrating exceptional attention to detail and commitment to quality.
- Guest Delight Champion, Consistently exceeded guests satisfaction targets with an average score of 85% or higher. Demonstrated exceptional teamwork and support in maintaining a clean and safe environment.
Timeline
ROOM ATTENDANT - Bronte Hotel
02.2024 - Current
HOUSEKEEPING STAFF - Monomutapa Hotel
03.2020 - 09.2023
- High school diploma,
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