Felistas Chinembiri
Housekeeper
Harare
Summary
Highly skilled , articulatedand experienced housekeeper with a strong background in luxury hospitality, dedicated to delivering exceptional guests experience. Proven track record for maintaining impeccable public health standards, ensuring meticulous cleanliness, and providing outstanding customer service.
Overview
5
5
years of professional experience
Work History
ROOM ATTENDANT
Bronte Hotel
02.2024 - Current
- Ensuring impeccable guest room presentation through meticulous cleaning and preparation
- Demonstrated exceptional hospitality by providing turndown services and replenishing amenities
- Maintaining pristine conditions in bathrooms, bedrooms, and common areas
- Utilized specialized cleaning techniques to preserve furniture, fixtures and appliances
- Guaranteed floor integrity through thorough vacuuming, mopping and polishing
- Coordinated laundry and linen operations to ensure seamless services
- Proactively identified and reported maintenance issues to ensure prompt resolution
- Upholding stringent safety and security protocols to safeguard guests and assets
- Delivered personalized customer service, exceeding guest expectations
- Preserved guest confidentiality and respect privacy
HOUSEKEEPING STAFF
Monomutapa Hotel
03.2020 - 09.2023
- Maintaining public areas and guest rooms to health and safety standards
- Ensuring cleanliness and sanitation standards in guest rooms and common areas
- Delivering outstanding service to guests, exceeding expectation
- Cleaning and maintaining guest rooms, including restocking supplies and amenities
- Servicing guest rooms, ensuring timely room turnover and precision restocking
- Maintaining common areas, including lobbies, hallways and public restrooms
- Establishing and maintaining courteous and professional working relationships with colleagues
- Collaborating with front desk maintenance and other staff
- Excelling in all aspects of job duties and responsibilities
Education
High school diploma - undefined
- Cleaning Excellence Award: consistently exceeding Cleaning standards, demonstrating exceptional attention to detail and commitment to quality.
- Guest Delight Champion: consistently exceeded guests satisfaction targets with an average score of 85% or higher. Demonstrated exceptional teamwork and support in maintaining a clean and safe environment.
Skills
Excellent communication skills
Customer service
Discreetly confidential
Well groomed
Professional appearance
Time management
Productivity skills
Proficient in sanitizing and cleaning techniques
Ability to perform extensive walking
Ability to stand long periods
Impeccable hygiene standards
Familiarity with hotel systems and software
Public Health and safety protocols
Accomplishments
- Cleaning Excellence Award, Consistently exceeding cleaning standards, demonstrating exceptional attention to detail and commitment to quality.
- Guest Delight Champion, Consistently exceeded guests satisfaction targets with an average score of 85% or higher. Demonstrated exceptional teamwork and support in maintaining a clean and safe environment.
Timeline
ROOM ATTENDANT - Bronte Hotel
02.2024 - Current
HOUSEKEEPING STAFF - Monomutapa Hotel
03.2020 - 09.2023
- High school diploma,