Felile Molelo
Student
198 Mat Avenue Pretorious Park , Pretoria , Gauteng Province ,GP
Summary
I'm a versatile and dynamic career driven young woman with excellent communication and interpersonal skills. I am initiative, flexible and adaptable. I work very well in a team environment and have the ability to work independently. I have strong problem solving and analytical abilities. I work well under pressure. I further have the ability to communicate at all levels i.e. social and corporate sphere in a polite, expedient and friendly manner. More importantly, I'm a hard worker and therefore believe that my skills, together with my personality and willingness to do whatever it takes to prove myself as a worthy employee will enable me to be a valuable contributor to your company.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Waitress &Events Staff
Monte De Dios
09.2023 - Current
- Assisted event manager in achieving revenue goals set for events and catering.
- Worked under pressure and met deadlines while maintaining composure in difficult situations.
- Created, maintained and distributed event orders.
- Maintained and distributed information for functions and events.
- Drove excellent guest service for events and conducted evaluations after completion.
- Enhanced event experiences by providing exceptional customer service and promptly addressing guests'' needs.
- Collaborated with event organizers to plan and execute successful events for a wide range of clients.
- Demonstrated strong multitasking abilities by juggling multiple responsibilities during high-pressure situations at large-scale events.
- Maintained open lines of communication with event staff, vendors, and management to resolve any issues quickly and effectively.
- Supported team members in their duties to ensure smooth operation throughout various event stages.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
- Greeted guests and welcomed patrons in support of company service policy.
- Reported any damage or maintenance issues to manager.
Sales Associate
Sportscene
09.2022 - 12.2022
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Bachelor of Business Admin in Hospitality
International Hotel School
Pretoria, South Africa12-2025
National Senior Certificate - English Home Language, Afrikaans First Additional Language, Life Sciences, Geography, Business Studies, Life Orientation, Mathematical Literacy
Dunamis Christian School
Welkom, South Africa 01.2020 - 01.2021
Skills
Interpersonal Skills
Languages
English
Sesotho
Setswana
Afrikaans
References
- Dieketseng Moreki, Teacher, Dunamis Christian School, 082 417 3792
- Dipabiso Rathebe, Teacher, Letsete Secondary School, 083 724 2056
Affiliations
- SRC Treasurer (International Hotel School)
(August 2024 - To Date )
- SRC Sub-committee: Student Academic Relations
( March 2024 -August 2024)
Timeline
Waitress &Events Staff
Monte De Dios
09.2023 - Current
Sales Associate
Sportscene
09.2022 - 12.2022
National Senior Certificate - English Home Language, Afrikaans First Additional Language, Life Sciences, Geography, Business Studies, Life Orientation, Mathematical Literacy
Dunamis Christian School
01.2020 - 01.2021
Bachelor of Business Admin in Hospitality
International Hotel School
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