Felile Molelo
Student
198 Mat Avenue Pretorious Park , Pretoria , Gauteng Province ,GP
Summary
I'm a versatile and dynamic career driven young woman with excellent communication and interpersonal skills. I am initiative, flexible and adaptable. I work very well in a team environment and have the ability to work independently. I have strong problem solving and analytical abilities. I work well under pressure. I further have the ability to communicate at all levels i.e. social and corporate sphere in a polite, expedient and friendly manner. More importantly, I'm a hard worker and therefore believe that my skills, together with my personality and willingness to do whatever it takes to prove myself as a worthy employee will enable me to be a valuable contributor to your company.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Waitress &Events Staff
Monte De Dios
09.2023 - Current
- Assisted event manager in achieving revenue goals set for events and catering.
- Worked under pressure and met deadlines while maintaining composure in difficult situations.
- Created, maintained and distributed event orders.
- Maintained and distributed information for functions and events.
- Drove excellent guest service for events and conducted evaluations after completion.
- Enhanced event experiences by providing exceptional customer service and promptly addressing guests'' needs.
- Collaborated with event organizers to plan and execute successful events for a wide range of clients.
- Demonstrated strong multitasking abilities by juggling multiple responsibilities during high-pressure situations at large-scale events.
- Maintained open lines of communication with event staff, vendors, and management to resolve any issues quickly and effectively.
- Supported team members in their duties to ensure smooth operation throughout various event stages.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
- Greeted guests and welcomed patrons in support of company service policy.
- Reported any damage or maintenance issues to manager.
Sales Associate
Sportscene
09.2022 - 12.2022
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Bachelor of Business Admin in Hospitality
International Hotel School
Pretoria, South Africa12-2025
National Senior Certificate - English Home Language, Afrikaans First Additional Language, Life Sciences, Geography, Business Studies, Life Orientation, Mathematical Literacy
Dunamis Christian School
Welkom, South Africa 01.2020 - 01.2021
Skills
Interpersonal Skills
Communication Skills
Event planning experience
Time management expertise
Food and Beverage Handling
Staff Scheduling
Venue setup knowledge
Accommodation Arrangements
Event Setup and Breakdown
Creativity and Innovation
Languages
English
Sesotho
Setswana
Afrikaans
References
- Dieketseng Moreki, Teacher, Dunamis Christian School, 082 417 3792
- Dipabiso Rathebe, Teacher, Letsete Secondary School, 083 724 2056
Affiliations
- SRC Treasurer (International Hotel School)
(August 2024 - To Date )
- SRC Sub-committee: Student Academic Relations
( March 2024 -August 2024)
Timeline
Waitress &Events Staff
Monte De Dios
09.2023 - Current
Sales Associate
Sportscene
09.2022 - 12.2022
National Senior Certificate - English Home Language, Afrikaans First Additional Language, Life Sciences, Geography, Business Studies, Life Orientation, Mathematical Literacy
Dunamis Christian School
01.2020 - 01.2021
Bachelor of Business Admin in Hospitality
International Hotel School