Felicity Rasekhula

Prepared orders for shipment by picking, packing, and labeling merchandise.

• Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
• Received and processed incoming stock to keep inventory levels accurate and up-to-date.
• Loaded and unloaded delivery trucks promptly for further distribution.
• Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
• Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
• Supported timely delivery of orders by efficiently loading trucks according to established procedures and schedules.
• Collaborated with team members on special projects as needed, demonstrating adaptability and a strong work ethic.
• Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
• Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
• Exhibited excellent problem-solving skills when confronted with logistical challenges or discrepancies in inventory counts.
• Assisted with stock takes and cycle counts to promote accurate inventory processes.
• Conducted inventory control checks and maintained equipment to keep warehouse well-stocked and equipment in good working order.
• Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
• Contributed to smooth operations by assisting with the accurate receipt, storage, and dispatch of goods.
• Assisting with returns and exchanges to restore customer confidence and prevent loss of business.
• Facilitated accurate inventory tracking by conducting regular audits and maintaining up-to-date records in the database system.
• Partnered with representatives from different carriers to arrange materials shipments.
• Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
• Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
• Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
• Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
• Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
• Processed required paperwork to expedite handling of shipped and received goods.
• Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
• Verified orders by comparing names and quantity of items packaged with shipping documents.
• Compared shipping orders and invoices against contents received to verify accuracy.
• Inspected incoming and outgoing shipments to identify discrepancies with records.
• Sorted and delivered materials to different work areas and staff.
• Packed, secured, labeled and applied postage to materials to prepare items for shipment.
• Maximized space utilization, reorganizing storage areas to accommodate incoming stock efficiently.
• Improved order fulfillment efficiency with implementation of streamlined packing process.
• Facilitated smoother operations, coordinating between warehouse and logistics teams to align on delivery schedules.
• Reduced shipment errors, meticulously verifying items against order sheets before dispatch.
• Ensured warehouse inventory accuracy by conducting regular stock takes and updating database accordingly.
• Accelerated order processing times during peak periods through effective time management strategies and prioritizing tasks based on urgency.
• Handled day-to-day shipping and receiving overseeing more than 10 packages per day.

• Managed inventory levels effectively to minimize stockouts and optimize warehouse space utilization.
• Implemented effective risk management strategies for procurement activities, safeguarding the organization from supply chain disruptions.
• Facilitated clear communication between internal stakeholders and external suppliers, ensuring alignment on expectations and deliverables.
• Created detailed reports on procurement activities to inform senior management decisions regarding budget allocations and strategic planning initiatives.
• Established a centralized procurement function that improved transparency, control, and reporting capabilities across the organization.
• Achieved cost reductions by identifying opportunities for bulk purchases, negotiating discounts, or reevaluating existing supplier contracts.
• Enhanced procurement efficiency by implementing streamlined processes and reducing order cycle times.
• Ensured compliance with relevant regulations by staying up-to-date on industry best practices in procurement policies and procedures.
• Set up and negotiated contracts to obtain favorable pricing and delivery structures.
• Input, analyzed and reported on data covering all aspects of procurement operations.
• Managed database of vendor details and pricing information to maintain organization.
• Implemented policies and procedures for optimal purchasing methods and cost control.
• Provided accurate and up-to-date records of leading procurement procedures.
• Negotiate contracts with vendors, securing best prices and terms for materials, equipment and services.
• Tender sample evaluations on submitted bids before award.
• Liaising with suppliers on all artwork approvals and draft reviews on orders placed with suppliers.
• Placing and co-originating of purchase orders for Safarmex and any associated companies, and co-originating of payments due.
• Tracking and tracing of shipments to ensure smooth and effective transactions.
• Comply to SARS and import regulations, ISO 13485, Health and safety and other relevant regulations.
• Collaborate with business partners, freight forwarders,clearing agents and Port Health.

• Facilitated effective communication between departments regarding quality matters, fostering a collaborative working environment.
• Conducted evaluations to identify weak areas and identify problematic issues while promoting corrective methods.
• Collaborated with cross-functional teams for timely resolution of quality issues and concerns.
• Streamlined workflows by automating repetitive tasks, increasing efficiency in the QA department.
• Update and maintain the company's Quality Management System and keep it comprehensive.
• Compiling, review of all QMS SOP's, product related documentation.
• Tender sample evaluations on submitted bids before award.
• Liaising with suppliers on all artwork approvals and draft reviews on orders placed with suppliers.
• Coordination of product and customer complaints and reporting all non-conformances.
• Obtain relevant product specification, regulatory, compliance and MSD documentation from suppliers.
• Compare product specifications and obtain samples for product evaluation to meet customer demands during constrained supply.
• Tracking incoming shipments for inspection before goods are receipted into stock.
• Comply to ISO 13485 and product registration regulations.
• Assist to prepare and implement quality assurance policies and procedures.
• Performing routine inspections, internal audits and quality tests with SABS as per required standards.
• Assist in identifying and resolving workflow and production issues.
• Compliance to good business practices.
• Ensuring that standards and safety regulations are observed and that all company procedures and products meet internal quality standards and external regulations.
• Addressing and discussing issues and proposed solutions with superiors.
• Documenting quality assurance activities and creating audit reports.
• Making recommendations for improvement, training proposals and operating manuals.
• Research and develop products specifically related to the industry.
• Assist in developing and reviewing production processes.
• Assist to institute quality control procedures for products developed
• Implement efficient document control to ensure that only valid documents are utilized across the whole organization.
• SHE Rep activities: Weekly, monthly and quarterly checks and meeting and reporting.
• First Aider duties: monitoring and inventory inspection & reporting of any incidents.
• Management review meeting preparation.
• Maintaining accurate records of all goods received on the QMS system.
• Reviewing all approved external providers and supplier schedule, documentation: (CE/COC/COA/ISO accreditation).
• Customer focus, Feedback and complaints.
• Review of the Medical device files and archiving of old documentation & expired supplier certificates.
• Addressing and discussing issues and proposed solutions with superiors.
• Ensuring the administration and accurate and appropriate recording and storage of QA records and associated documentation.
• Responsible for ensuring that all products comply with legislation, including labeling regulations.
• Checking details of assemblies to ensure specialist equipment is correctly calibrated.
• Completion of customer questionnaires and internal safety data sheets as well as product data sheets.
• Assist to prepare standard operating procedures in line with the company requirements.
• Interact with team members, colleagues to ensure that an environment or service is maintained or improved.
• Improved manufacturing processes by identifying areas of inefficiency and recommending corrective actions.
• Liaised with external auditors during certification processes, demonstrating an unwavering commitment to meeting stringent regulatory requirements for product safety and effectiveness.
• Designed custom reports for management highlighting key performance indicators related to quality control activities.
• Monitored activities and supporting systems to meet compliance regulations.
• Enhanced product quality by implementing rigorous testing procedures and protocols.
• Implemented continuous improvement initiatives focused on enhancing overall product quality and reducing waste within production processes.
• Conducted risk assessments to identify potential hazards and develop mitigation strategies in the production process.
• Identified opportunities for cost savings by analyzing production processes and implementing changes to minimize waste, without compromising product quality.
• Liaised between quality control and other departments and contractors, providing project updates and consultation.
• Collected and analyzed data to measure effectiveness of quality control processes.
• Inspected items and compared against standards to meet regulatory requirements.
• Developed and implemented procedures to meet product quality standards.
• Reported problems and concerns to management.
• Implemented new quality assurance and customer service standards.

• Assisted call-in customers with questions and orders.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
• Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
• Completed data entry to record call notes, suggestions and questions.
• Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
• Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
• Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
• Identified and resolved discrepancies and errors in customer accounts.
• Investigated and resolved accounting, service and delivery concerns.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Managed timely and effective replacement of damaged or missing products.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Trained staff on operating procedures and company services.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Sought ways to improve processes and services provided.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Met customer call guidelines for service levels, handle time and productivity.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Educated customers about billing, payment processing and support policies and procedures.
• Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
• Responded to customer requests for products, services, and company information.
• Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
• Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
• Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
• Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Collected room deposits, fees, and payments.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Completed all tasks in compliance with company policies and procedures.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Compiled information from files and research to satisfy information requests.
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Scheduled office meetings and client appointments for staff teams.
• Monitored and screened visitors to verify accessibility to inter-office personnel.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Helped office staff prepare reports and presentations for internal or client-related use.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Handled assignments independently with good judgement and critical thinking skills.
• Organized, maintained and updated information in computer databases.
• Routed incoming mail and messages to relevant personnel without delay.
• Confirmed appointments, communicated with clients, and updated client records.
• Resolved customer problems and complaints.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
• Improved communication flow by establishing daily briefing for front desk and administrative staff.

• Answered incoming calls, directing clients to individuals addressing specific needs.
• Handled complaints and questions, and re-directed calls to other team members.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
• Kept reception area clean and neat to give visitors positive first impression.
• Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Engaged with customers to build rapport and loyalty.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Solved customer challenges by offering relevant products and services.
• Built relationships with customers to encourage repeat business.
• Answered customer questions about sizing, accessories, and merchandise care.
• Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
• Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
• Performed cash, card, and check transactions to complete customer purchases.
• Processed special orders for customers, ensuring prompt delivery times met or exceeded expectations.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Applied company standards to merchandise placements and presentations.
• Delivered outstanding customer service by addressing inquiries promptly and courteously.
• Provided information on company offerings to promote products and services to customers.
• Greeted customers and provided outstanding customer service.
• Negotiated prices, terms of sales and service agreements.
• Developed, maintained and utilized diverse client base.