Felicity Du Plessis
Senior Module Clerk Theatre Department
Delft Cape Town
Summary
Dynamic administrative professional with extensive experience at Tygerberg Hospital, excelling in document management and customer satisfaction. Proven ability to enhance office efficiency through meticulous data entry and effective communication. Recognized for fostering team collaboration and streamlining processes, contributing to improved operational performance and a positive work environment.
Administrative professional with focus on streamlining office processes and enhancing operational efficiency. Known for dependability and adaptability, fostering collaborative environment to achieve team goals. Skilled in organizing information, managing schedules, and supporting administrative functions with precision and reliability.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Experienced with maintaining accurate records and handling various office tasks efficiently. Utilizes strong organizational skills and attention to detail to manage daily administrative duties. Knowledge of office software and document management systems, ensuring effective support for team operations.
Overview
19
19
years of professional experience
Work History
Senior Module Clerk Theater Department
Tygerberg Hospital
Parow, South Africa (Remote)
01.2007 - Current
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Assisted in budget preparation to ensure financial efficiency within department.
- Optimized office space usage, arranging workstations to maximize productivity.
- Improved office efficiency by digitizing paper files and organizing digital records.
- Supported executive decision-making by providing detailed reports and summaries of office activities.
- Boosted departmental collaboration by coordinating schedules and facilitating communication between teams.
- Facilitated staff training sessions on new software, enhancing overall productivity.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Increased accuracy in financial reporting by meticulously reviewing and reconciling accounts.
- Streamlined meeting logistics, coordinating schedules and preparing meeting materials to enhance focus and productivity.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Enhanced team morale, organizing staff events and fostering positive work environment.
- Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
- Streamlined document retrieval, meticulously filing documents both physically and electronically.
- Processed weekly payroll for staff, ensuring timely and accurate salary distribution.
- Ensured compliance with all regulatory requirements by conducting regular audits of office procedures.
- Fostered culture of continuous improvement by suggesting and implementing process enhancements.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Compiled and analyzed data to produce reports.
- Created and maintained detailed records of all office activities.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Edited and proofread documents for accuracy and completeness.
- Purchased and maintained office supplies.
- Utilized office management software to record and track customer information.
- Supported staff on special assignments and ad hoc projects.
- Monitored and tracked budgets and expenses.
- Edited documents to keep company materials free of grammar errors.
- Processed incoming and outgoing mail and packages according to established procedures.
- Assisted with onboarding of new employees.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Coordinated and scheduled meetings and appointments.
Education
High School Diploma -
Swartberg Secondary
Caledon, South Africa 04.2001 -
No Degree - Supervisory Practices For Junior Managers
Western Cape Provincial Training Institute
04.2001 -
No Degree - MS Word,Exel,Internet,Email
Western Cape Provincial Training Institute
04.2001 -
Skills
Administrative support
Administrative tasks
Database entry
File maintenance
Cash management
Telephone etiquette
Quality control
Filing systems
Bookkeeping
Spreadsheet development
Research
Document management
Customer satisfaction
Correspondence writing
File and database management
Information security
Basic accounting
Cash handling
Typing speed
Processing mail
Relationship building
Database management
Operations support
Quality management
Mail handling
Record preparation
Billing and coding
Schedule and calendar management
Prioritization
Mail processing
Sales expertise
Mail sorting
Proficient in [type] technology
Calendar management
Meeting coordination
Driver correspondence
Peer relationships
Confidentiality
Driver communications
Records retrieval
Supply tracking
Scanning and copying
Verbal and writing communication
Handling payments
Fine collection
Microsoft office
Multitasking Abilities
Time management
Data entry
Teamwork and collaboration
Timeline
Senior Module Clerk Theater Department
Tygerberg Hospital
01.2007 - Current
High School Diploma -
Swartberg Secondary
04.2001 -
No Degree - Supervisory Practices For Junior Managers
Western Cape Provincial Training Institute
04.2001 -
No Degree - MS Word,Exel,Internet,Email
Western Cape Provincial Training Institute
04.2001 -
Reference
1. Sharon Levona Hoffman
Theatre Manager
Email:Sharon.Hoffman@westercape.gov.za
021-9386469 /6360
Cell:0799001342
2.Johanna Koegelenberg
Operational Manager Recovery
Email:Joanna,Koegelenberg@westerncape.gov.za
021 - 938 6363
Cell;0790538101
3.Magdelene James
Operational Manager Theatre
Email:Magda.James@westerncape.gov.za
Cell:0820721754