Felicity Baloyi

• Provided clerical support to company employees by copying, faxing, and filing documents.
• Handled daily scheduling tasks and provided administrative support for entire department.
• Answered multi-line phone system and enthusiastically greeted callers.
• Scheduled appointments and conducted follow-up calls to clients.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Screened visitors and issued badges to maintain safety and security.
• Maintained electronic filing systems and categorized documents.
• Maintained daily report documents, memos and invoices.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Drafted agendas, recorded minutes and generated documents to facilitate meetings.
• Booked airfare, hotel, and ground transportation to coordinate office travel.
• Created and updated records and files to maintain document compliance.
• Performed research to collect and record industry data.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

Reduce Risk and prevent any recurrence on incident

Ensure that Incident a Managed effectively

Ensure that Incident are classified and recorded accurately

Ensure prompt and appropriate Investigation

Share Incident Information

Report to Internal and External Stakeholders as required

• Provided clerical support to company employees by copying, faxing, and filing documents.
• Handled daily scheduling tasks and provided administrative support for entire department.
• Answered multi-line phone system and enthusiastically greeted callers.
• Scheduled appointments and conducted follow-up calls to clients.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Screened visitors and issued badges to maintain safety and security.
• Maintained electronic filing systems and categorized documents.
• Maintained daily report documents, memos and invoices.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Drafted agendas, recorded minutes and generated documents to facilitate meetings.
• Booked airfare, hotel, and ground transportation to coordinate office travel.
• Recorded and tracked operational expenses to identify and eliminate wasteful spending.
• Entered data into system and updated customer contacts with information to keep records current.
• Composed inter-office correspondence and provided product and service information to customers.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Scheduled office meetings and client appointments for staff teams.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Managed department budgets and generated financial reports for management review.

• Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
• Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Coordinated with ramp agents to successfully store, remove and transport customer baggage.
• Verified identification and travel documents to efficiently board passengers for on-time departure.
• Used airline computer system to create airline tickets and boarding passes.
• Introduced complex baggage screening system, increasing screening accuracy [Number]%.
• Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
• Operated PA system to make announcements regarding flight activity.

• Communicated with clients regarding account services, statements, and balances.
• Educated clients on account services and resolved client inquiries regarding statement information and account balances.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
• Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
• Responded to customer requests for products, services, and company information.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered constant flow of customer calls with minimal wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Addressed customer account discrepancies and concerns.
• Responded to customer calls and emails to answer questions about products and services.
• Facilitated communications through management of inbound and outbound customer calls.