Felicia Nokuthula Dimema
Call Centre Agaent
Vanderbijlpark
Summary
Now looking to build on an extensive range of skills within a suitably challenging role. Keen to achieve further professional development and take over more responsibilities towards Administration and Customer service.
An enthusiastic and professional Office Administrator, who enjoys being part of a successful and productive team. Quick to grasp new ideas and concepts, and to develop innovative and Creative solutions to problems, Able to work well on own initiative and can demonstrate the high Levels of motivation required to meet the tightest of deadlines. Even under significant pressure, possesses a strong ability to perform effectively. Have good communication skills and technical Skills.
Overview
17
17
years of professional experience
2008
2008
years of post-secondary education
4
4
Languages
Work History
Office Administrator
Hlulanicivils Pty Ltd
06.2018 - 06.2021
- Handling of all admin duties
- Leasing with clients and site manager
- Reconciliation of accounts
Ntiyiso Consulting
06.2021 - Current
- Updating readings, emails & cell numbers
- Printing invoices/statements
- Arrangements
- Opening and closing of accounts
- Receipts transfers
- Calling of customers and updating their details on to the Solar system
Logistics clerk
Rage Head office
10.2011 - 10.2017
- Invoicing of all stock and preparation of driver's delivery sheets
- Checking up on daily deliveries.
- Capturing all invoices on control sheets.
- Ensuring that invoicing is done accurately and timeously.
- Liaise with the stores that pack - ups are done timeously.
- Preparing of relocation and crediting of stock
- Loading stock codes onto the system
- Co - ordinate my variable daily activities so that I achieve maximum work output as much as possible.
Office Administrator
Compass Group t/a Eurest Support Services
01.2010 - 01.2011
- Helpdesk operator providing an 8 hour service to approximately 900 employees per weekday including generating daily, weekly and monthly reports based on the service provided.
- Issuing work orders to relevant field staff and ensuring that the same work orders are tracked accordingly to indicate progress status.
- Record work Order information onto the Agility Performance Management System
- Managing Stores Inventory recording and allocation to field sites.
- Assisting in generating financial invoices and statements.
- Managing the entire office administration including filling, ordering office stationery and other consumables.
Call Centre Consultant
Platinum Africa
10.2008 - 03.2010
- Inbound sales
- Outbound sales
- Customer service
- Debt Collection
- Telemarketing
Call Agent
Ntiyiso Consulting
07.2021 - Current
- Built strong customer relationships with empathetic communication and active listening skills.
- Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.
- Maintained high call quality standards by adhering to company guidelines and protocols.
- Delivered prompt assistance to customers via email and chat support channels when needed, expanding avenues for resolution.
Education
Management Assistant N4 - Public Admin, Office Practice, Information Processing, Communication Management
Sedibeng College For FET
Certificate: Office Administration - End user computing, Data Communication, Switchboard techniques, Directing telephone calls, Origin source documents in business transaction, Handling petty cash, Travel arrangements, Telephone etiquette
01.2010 - 12.2010
Skills
Microsoft Office suite - MS Projects
Personal Information
- ID Number: 8310120262089
- Health Status: Excellent
- Gender: Female
- Nationality: South Africa
- Driving License: Code 08
- Marital Status: Married
Criminal Offense
None
Timeline
Call Agent
Ntiyiso Consulting
07.2021 - Current
Ntiyiso Consulting
06.2021 - Current
Office Administrator
Hlulanicivils Pty Ltd
06.2018 - 06.2021
Logistics clerk
Rage Head office
10.2011 - 10.2017
Office Administrator
Compass Group t/a Eurest Support Services
01.2010 - 01.2011
Certificate: Office Administration - End user computing, Data Communication, Switchboard techniques, Directing telephone calls, Origin source documents in business transaction, Handling petty cash, Travel arrangements, Telephone etiquette
01.2010 - 12.2010
Call Centre Consultant
Platinum Africa
10.2008 - 03.2010
Management Assistant N4 - Public Admin, Office Practice, Information Processing, Communication Management
Sedibeng College For FET
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