Felicia Mbovane
Johannesburg
Summary
Results-driven professional with 5 years of experience in administration and sales. Proven excellence in administrative tasks, highlighting strong organizational skills and computer literacy. Outstanding multilingual communication skills, both written and verbal, with a professional telephone manner and email etiquette. Experienced in fast-paced environments, demonstrating adaptability, fast learning, and effective multitasking under pressure. Committed to upholding the highest standards of professionalism and eager to contribute to the success of the team.
Overview
7
7
years of professional experience
6
6
Certifications
Work History
Administrator
SHEMITAH
Johannesburg
09.2020 - Current
- Conduct online tender searches, compile tender documents, and ensure timely submissions.
- Attend briefing sessions, gather relevant information, and coordinate with team members.
- Manage content uploads for hosted websites, ensuring accuracy and timely updates.
- Managed approximately 30 incoming calls and emails per day from clients.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
Retail Sales Associate
Edgars
Johannesburg
09.2017 - 01.2020
- Operated the point-of-sales system efficiently, processing an average of 150+ transactions daily with 99% accuracy, ensuring smooth and timely operations.
- Provided exceptional customer service, addressing inquiries, and resolving concerns to enhance customer satisfaction.
- Demonstrated product knowledge and effectively promoted and sold beauty products, achieving a 25% increase in sales during promotional campaigns.
- Collaborated with team members to maintain a positive and organized retail environment.
- Managed administrative tasks, including inventory tracking and order processing.
Education
Bachelor of Education -
University of South Africa
South Africa 2020 - Current
Skills
Excellent administrative skills
Customer service
MS office
Mail handling
Schedule coordination
Documentation and reporting
Strong computer literacyProfessional telephone mannerMeeting CoordinationEmail etiquetteClient CommunicationExceptional written and verbal communication skillsDigital Marketing StrategiesPoint of Sales (POS) System OperationCustomer Service ExcellenceSales and PromotionCertification
Advanced Google Analytics
Additional Information
- Possess a valid driver's license, facilitating flexibility in job responsibilities.
- Currently mobile with reliable transportation.
Contact
Protea glen, Soweto, Gauteng 1834
References
- Gwinyai Maunganidze
Manager
SHEMITAH
+27 67 104 5497
- Katherine Mokgethi
Manager
Edgars
+27 73 428 5196
Timeline
Administrator
SHEMITAH
09.2020 - Current
Retail Sales Associate
Edgars
09.2017 - 01.2020
Bachelor of Education -
University of South Africa
2020 - Current