Felicia Mbovane
Johannesburg
Summary
Results-driven professional with 5 years of experience in administration and sales. Proven excellence in administrative tasks, highlighting strong organizational skills and computer literacy. Outstanding multilingual communication skills, both written and verbal, with a professional telephone manner and email etiquette. Experienced in fast-paced environments, demonstrating adaptability, fast learning, and effective multitasking under pressure. Committed to upholding the highest standards of professionalism and eager to contribute to the success of the team.
Overview
7
7
years of professional experience
6
6
Certifications
Work History
Administrator
SHEMITAH
Johannesburg
09.2020 - Current
- Conduct online tender searches, compile tender documents, and ensure timely submissions.
- Attend briefing sessions, gather relevant information, and coordinate with team members.
- Manage content uploads for hosted websites, ensuring accuracy and timely updates.
- Managed approximately 30 incoming calls and emails per day from clients.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
Retail Sales Associate
Edgars
Johannesburg
09.2017 - 01.2020
- Operated the point-of-sales system efficiently, processing an average of 150+ transactions daily with 99% accuracy, ensuring smooth and timely operations.
- Provided exceptional customer service, addressing inquiries, and resolving concerns to enhance customer satisfaction.
- Demonstrated product knowledge and effectively promoted and sold beauty products, achieving a 25% increase in sales during promotional campaigns.
- Collaborated with team members to maintain a positive and organized retail environment.
- Managed administrative tasks, including inventory tracking and order processing.
Education
Bachelor of Education -
University of South Africa
South Africa 2020 - Current
Skills
Excellent administrative skills
Customer service
MS office
Mail handling
Schedule coordination
Documentation and reporting
Certification
Advanced Google Analytics
Additional Information
- Possess a valid driver's license, facilitating flexibility in job responsibilities.
- Currently mobile with reliable transportation.
Contact
Protea glen, Soweto, Gauteng 1834
References
- Gwinyai Maunganidze
Manager
SHEMITAH
+27 67 104 5497
- Katherine Mokgethi
Manager
Edgars
+27 73 428 5196
Timeline
Administrator
SHEMITAH
09.2020 - Current
Retail Sales Associate
Edgars
09.2017 - 01.2020
Bachelor of Education -
University of South Africa
2020 - Current
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