Summary
Overview
Work History
Education
Skills
Timeline
Generic

Naadira Mall Sheik

General Manager Middle East & South Asia, Nando's Licensed Markets
Durban

Summary

Experienced Franchise Business Manager accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices and safety behaviors for Brand Success. Successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 10 years of management performance. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Enterprising General Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Collaborative leader with dedication to partnering with coworkers and country heads to promote engaged, empowering Brand culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Positive Regional Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews and leading regional management teams. Knowledge of budgeting, succession planning and performance management.

Overview

23
23
years of professional experience
6
6
years of post-secondary education

Work History

GM

GM Nandos Partner Division,GCC, South Asia, Canada
07.2018 - Current
  • Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Developed and implemented strategies to increase sales and profitability.
  • Increased market share through strategic partnerships and alliances with complementary businesses in the industry.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
  • Collaborated with cross-functional teams to develop innovative solutions addressing complex business challenges.
  • Strengthened brand awareness through the development of engaging promotional materials and online presence management.
  • Drove revenue growth through the execution of targeted marketing campaigns designed to attract new clientele.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Fostered a positive work environment to improve team morale and productivity levels.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

Area Manager

Nando’s South Africa
04.2012 - 06.2018

Area Manager

KFC
05.2008 - 03.2012

Senior Food & Beverage Manager

UShaka Marine World
11.2003 - 04.2008

BOH Manager

Boca West Country Club
12.2001 - 05.2003

Education

Grade 12 -

Durban Girls Secondary
01.1992 - 01.1996

National Diploma - Catering & Hospitality Management

Durban University of Technology
01.1997 - 01.1999

Skills

As an accomplished professional, I bring 20 years of solid experience and skills to any aspect of the food and beverage industry Having held numerous senior roles in multiple geographies, navigating the challenges of Multi National Brands, I am adept in Operations Management, Finance, Strategy and Business Acumen I am a target driven professional, who is committed to increasing the footprint of your Business As a logical thinker I can successfully create business plans, develop policies, manage finances, negotiate terms and close deals I am a confident and positive individual, who adapts well in new environments I have the ability to manage the business in such a way that departments and individuals work together to fulfil a shared vision During my career thus far, I have achieved many of the goals that I have set myself and I am confident that my skills below will readily translate to your environment and add immense value to your organisationundefined

Timeline

GM

GM Nandos Partner Division,GCC, South Asia, Canada
07.2018 - Current

Area Manager

Nando’s South Africa
04.2012 - 06.2018

Area Manager

KFC
05.2008 - 03.2012

Senior Food & Beverage Manager

UShaka Marine World
11.2003 - 04.2008

BOH Manager

Boca West Country Club
12.2001 - 05.2003

National Diploma - Catering & Hospitality Management

Durban University of Technology
01.1997 - 01.1999

Grade 12 -

Durban Girls Secondary
01.1992 - 01.1996
Naadira Mall SheikGeneral Manager Middle East & South Asia, Nando's Licensed Markets