Fazline Bruintjies

Responded to customer calls and emails to answer questions about products and services.

• Contacted customers to return routine and general calls promptly.
• Adapted to new applications and maintained knowledge of current technologies.
• Addressed customer account discrepancies and concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Updated account information to maintain customer records.
• Responded to customer requests for products, services, and company information.
• Assisted customers with navigating company website and using online tools, resulting in higher levels of self-service success
• Managed call logs, enhanced invoicing data and resolved customer issues to improve operational efficiency by 90%

• Helping with existing Dyson machines and purchasing of new machines
• Advising on maintenance tips for Dyson machines
• Sending receipts, proof of purchases invoices
• Assisting Team Manager with productivity of team as well daily attendance.
• Streamlined call center processes for improved efficiency and reduced wait times
• Assisted customers in navigating company website and placing online orders, improving overall user experience
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business

• Collecting payments from customers telephonically via debit or credit card
• Setting up payment plans for balances on customers' accounts
• Regular cash payment, Fixed Direct Debits or payment on demand
• Attending to customers complaints and resolving complaints with goodwill gestures or just explaining their bills/statements
• Arranging Smart Appointment bookings , Advise customers how to use their energy more efficiently and of t latest tariffs available
• Referring customers to third parties to seek debt advice if unable to manage their priority bills.
• Managed over 500 calls daily
• Educated customers about billing, payment processing and support policies and procedures

Reporting and acting on observed areas for improvement.

• Provided coaching and mentoring to new hires, contributing to their successful integration into teams
• Assisted customers in navigating company website and placing online orders, improving overall user experience
• Streamlined call center processes for improved efficiency and reduced wait times
• Provided coaching and mentoring to new hires, contributing to their successful integration
• Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence
• Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques
• Exceeded performance metrics consistently

• To Give Advice on short-term insurance
• Process quotations and selling to clients who has existing insurance
• Called potential clients to set up appointments according to mutual availability
• Evaluated leads obtained through direct referrals, lead databases and cold calling
• Supported sales, brokers, consultants and underwriters in marketing and sales activities.
• Handled approximately 500 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage
• Closed average of 15 sales per week after implementing new brokerage program
• Worked closely with team members to share knowledge about emerging trends

• Calling Clients, Liaising with customer via phone, Cold Calling
• Copied, logged and scanned supporting documentation
• Planning Diary and general filling.
• Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips
• Coordinated events and functions with attention to detail ensuring successful execution
• Increased efficiency in administrative processes by implementing new organizational systems and tools
• Managed complex calendar coordination across multiple time zones for seamless meeting scheduling

• Capturing data workshops
• Provided exceptional customer service when responding to inquiries related to captured data or other relevant issues
• Implemented data quality control measures, ensuring accurate and reliable information for decision-making processes
• Enhanced data accuracy by meticulously entering and verifying information in various databases
• Maintained strict confidentiality while handling sensitive client information and records development of new data management procedures
• Ensured timely completion of assigned tasks, maintaining high level of professionalism under pressure and tight deadlines
• Supported company growth by consistently meeting or exceeding daily data entry quotas