Fazillah Bin Katabana
City of Johannesburg
Summary
Highly organized, efficient, and communicative Liaison Officer with a strong background in coordinating business operations with internal and external stakeholders. Skilled in serving as the intermediary to streamline processes, resolve issues, and improve communications. Adept at managing relationships and ensuring seamless collaboration between different departments and teams. Proven ability to navigate complex situations and deliver results that align with organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Liaison Officer
MHC Business solutions
04.2023 - 02.2024
- Cultivated strong corporate image and identity with clear branding.
- Prepared RFP and RFQ responses for new business pitches and presentations.
- Taught in-house employees strategies for successful internal and external communications.
- Reviewed marketing materials and documents for brand accuracy and trending design.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Created and managed project plans, timelines and budgets.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed and maintained courteous and effective working relationships.
Administrative Clerk
Sfg projects
01.2022 - 04.2023
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Input data and processed system change to generate accurate reports.
- Proofread and edited professional documents to fix errors.
- Entered data into system and updated customer contacts with information to keep records current.
- Arranged meetings and appointments and updated records to assist management.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Compiled and analyzed data to produce reports.
- Edited and proofread documents for accuracy and completeness.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Created and maintained detailed records of all office activities.
Executive Assistant
Ray phiri foundation
01.2020 - 01.2022
- Processed travel expenses and reimbursements for executive team and senior management group.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Facilitated training and onboarding for incoming office staff.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Took notes and dictation at meetings.
- Filed paperwork and organized computer-based information.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Updated and maintained confidential databases and records.
Waitress
The Cosmopolitan
03.2018 - 12.2019
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
No Degree - Web Development
SheCodes
Remote09.2024
High School Diploma -
Springs Girls' High School
Johannesburg, South Africa12.2015
Skills
- Organization Skills
Verbal and written communication
Project Planning
Technical knowledge
Strategic Partnerships
Policies and procedures implementation
Quality Control
Risk Management
Administrative Support
Customer Service
Strong Problem Solver
Excel spreadsheets
Interpersonal Communication
Information Security
Certification
- SheCodes Plus
- Six sigma short course
- Early Childhood Education Certification
- Cyber security short course
- Certificate in cyber security
Personal Information
Title: Administrative clerk transitioning to Web development
Languages
English
Bilingual or Proficient (C2)
Xhosa
Bilingual or Proficient (C2)
afrikaans
Intermediate (B1)
Timeline
Liaison Officer
MHC Business solutions
04.2023 - 02.2024
Administrative Clerk
Sfg projects
01.2022 - 04.2023
Executive Assistant
Ray phiri foundation
01.2020 - 01.2022
Waitress
The Cosmopolitan
03.2018 - 12.2019
- SheCodes Plus
- Six sigma short course
- Early Childhood Education Certification
- Cyber security short course
- Certificate in cyber security
No Degree - Web Development
SheCodes
High School Diploma -
Springs Girls' High School
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