Fawzia Diergaardt
Windhoek Khomas
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level accountant position. Ready to help team achieve company goals. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Senior Agent
First National Bank
11.2017 - Current
- Increased client satisfaction by providing exceptional customer service and timely resolution of issues.
- Managed high-profile accounts for enhanced customer retention and loyalty.
- Streamlined agency processes to improve efficiency and productivity within the team.
- Implemented client feedback systems to assess satisfaction levels and make necessary improvements.
- Oversaw daily operations at the agency, ensuring compliance with all industry regulations and guidelines.
- Built strong relationships with clients by maintaining regular communication throughout the transaction process.
- Implemented process improvements in areas that were underperforming.
- Supervised team of 10 agents in the absence of my supervisor, providing exceptional coaching and mentoring.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Interacted with peers in other departments, which promoted continuous share of information required for job tasks.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
Education
Bachelor Of Accountancy - Accounting And Finance
Regent Business School
Durban, South Africa2024
Certificate In Finance Management - Accounting And Finance
International University of Management
Windhoek2017
Skills
- Product and Service Knowledge
- Workforce Planning
- Performance Analysis
- Telephone Etiquette
- Employee Relations
- Corporate strategy
- Process improvement
- Performance management
- Time management
- Effective communication
- Strategic planning
- Customer service excellence
- Client relationship management
- Organizational skills
- Quality assurance
- Problem-solving abilities
- Recordkeeping Proficiency
- Stress Management
- Customer Complaint Resolution
- Customer Service and Care
- Polite Communication Skills
Timeline
Senior Agent
First National Bank
11.2017 - Current
Bachelor Of Accountancy - Accounting And Finance
Regent Business School
Certificate In Finance Management - Accounting And Finance
International University of Management
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