FATOUMA MBONDA KINDELE

• Answer emails and phone calls from customers
• Make travel arrangements
• Schedule appointments
• Maintains security by following procedures, monitoring logbook, Health, and safety procedures
• Conduct online research to find address and contact details for a given list of companies
• Arranging travel, visas and accommodation, and occasionally travelling with the manager to take notes or dictation at meetings or to provide general assistance during presentations
• Screening phone calls, enquiries and requests, and handling them when appropriate
• Meeting and greeting visitors at all levels of seniority
• Organising and maintaining diaries and making appointments
• Dealing with incoming email, faxes and post, often corresponding on behalf of the manager
• Assisting with documents, briefing papers, reports and presentations
• Organising and ensuring the manager is well prepared for meetings

Factory Clerk and Customer Service

• Assisting the production manager with administration of the department
• Screening the departments calls
• Sorting and filing documents
• Capturing the job cards and the scores daily
• Updating production schedule daily
• Ensuring the quality and safety standards are met with in the department
• Ensuring the workflow of the department is efficient
• Ensuring that the production department has all the necessary materials and inventory for production Identifying and resolving any machinery malfunctions with the mechanic
• Capturing new customers on MQF system
• Compiling weekly and monthly reports
• Customer satisfaction surveys and customer retention
• Product Information