Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Timeline
Generic

Fatima Tsamai

Business Advisor / SMME Development Officer
Rustenburg

Summary

Experienced in strategic planning and skilled at identifying funding and growth opportunities. Leverage relationship-building skills to engage stakeholders and promote initiatives. Expertise in SME development to deliver impactful solutions for business growth and goal achievement.

Overview

8
8
years of professional experience
26
26
years of post-secondary education

Work History

SMME Development Officer

OBPI Incubator
07.2022 - Current
  • Assiting MSME' s double their revenue and become funding ready through gap analysis and stratergies to close these gaps
  • Completed and submitted monthly and yearly reports to support executive decision making.
  • Mentored junior staff members in development best practices for ongoing professional growth within the team.
  • Designed compelling marketing materials to showcase the organization''s impact and attract potential supporters.
  • Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.
  • Conducted cold- calls to prospect external lead sources and advance sales process.
  • Established partnerships with local businesses, fostering community involvement in the organization''s mission and activities.
  • Utilized social media platforms effectively as a means of engaging existing and potential donors in the organization''s mission, programs, and events.
  • Attended events to develop professional network of potential donors.
  • Created and implemented fundraising plans to encourage donations and distribute funding.
  • Proposed fundraising opportunities to potential donors to increase sources of funding.
  • Provided Business support and Development to SME's in their different stages of growth.
  • Utilised tools and software's to assist SME's achieve their goals ( Growthwheel, Sage, Kasune..)

Owner

Keboneilwe Botlhale
02.2022 - 08.2024
  • Business advise and Compliance for SME's
  • Established foundational processes for business operations.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Consulted with customers to assess needs and propose optimal solutions.

Retail Sales Associate

Mr. Price
10.2021 - 06.2022
  • Main Cashier
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Participated in periodic inventory counts to maintain accurate stock levels.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.

General worker

Nilu's Kitchen
09.2018 - 06.2019
  • Provided support during peak hours, ensuring timely completion of tasks without sacrificing quality of work.
  • Worked closely with supervisors to identify areas of improvement in daily operations, resulting in more efficient workflows.
  • Assisted in inventory management, accurately tracking stock levels and restocking products as needed.
  • Collaborated with team members on projects, leading to successful completion within deadlines.
  • Maintained a clean and organized workspace, ensuring a safe and efficient work environment.
  • Took orders, prepared meals, and collected payments.

Promotion and sales

Boga Markerting
09.2016 - 12.2016
  • Achieved sales targets by promoting upselling techniques and implementing seasonal promotions.
  • Boosted sales through upselling promotional items and suggesting complementary products to customers.
  • Implemented seasonal promotions that attracted new clientele and increased overall sales during peak periods.
  • Maintained knowledge of current promotions and sales events to better serve customers during checkout process.
  • Increased sales through effective cross-merchandising and promotion of complementary products.

Education

Certificate - Business Advisory

IBASA
Rustenburg
04.2001 - 04.2023

National Diploma - Retail Business Management

Vaal University of Technology
05.2018 - 02.2021

Grade 12 -

Reebone Secondary School
01.2013 - 11.2013

Skills

  • Customer Services
  • Microsoft
  • Decision - making
  • Business Acumen
  • Communication
  • Goal Oriented
  • Marketing
  • Staff management
  • Business development and planning
  • Partnership building
  • Documentation and reporting
  • Problem-solving
  • Written communication
  • Operations

Accomplishments

  • First Aider (Level 2)
  • Basic Fire Fighting & Evaluation Procedure
  • Sage Basic Bookkeeping
  • Top 20 Academic Achiever 2018

Personal Information

  • Date of Birth: 07/30/96
  • Gender: Female
  • Nationality: South African

Timeline

SMME Development Officer

OBPI Incubator
07.2022 - Current

Owner

Keboneilwe Botlhale
02.2022 - 08.2024

Retail Sales Associate

Mr. Price
10.2021 - 06.2022

General worker

Nilu's Kitchen
09.2018 - 06.2019

National Diploma - Retail Business Management

Vaal University of Technology
05.2018 - 02.2021

Promotion and sales

Boga Markerting
09.2016 - 12.2016

Grade 12 -

Reebone Secondary School
01.2013 - 11.2013

Certificate - Business Advisory

IBASA
04.2001 - 04.2023

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Fatima TsamaiBusiness Advisor / SMME Development Officer