Fatima Tsamai
Business Advisor / SMME Development Officer
Rustenburg
Summary
Experienced in strategic planning and skilled at identifying funding and growth opportunities. Leverage relationship-building skills to engage stakeholders and promote initiatives. Expertise in SME development to deliver impactful solutions for business growth and goal achievement.
Overview
8
8
years of professional experience
26
26
years of post-secondary education
Work History
SMME Development Officer
OBPI Incubator
07.2022 - Current
- Assiting MSME' s double their revenue and become funding ready through gap analysis and stratergies to close these gaps
- Completed and submitted monthly and yearly reports to support executive decision making.
- Mentored junior staff members in development best practices for ongoing professional growth within the team.
- Designed compelling marketing materials to showcase the organization''s impact and attract potential supporters.
- Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.
- Conducted cold- calls to prospect external lead sources and advance sales process.
- Established partnerships with local businesses, fostering community involvement in the organization''s mission and activities.
- Utilized social media platforms effectively as a means of engaging existing and potential donors in the organization''s mission, programs, and events.
- Attended events to develop professional network of potential donors.
- Created and implemented fundraising plans to encourage donations and distribute funding.
- Proposed fundraising opportunities to potential donors to increase sources of funding.
- Provided Business support and Development to SME's in their different stages of growth.
- Utilised tools and software's to assist SME's achieve their goals ( Growthwheel, Sage, Kasune..)
Owner
Keboneilwe Botlhale
02.2022 - 08.2024
- Business advise and Compliance for SME's
- Established foundational processes for business operations.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Consulted with customers to assess needs and propose optimal solutions.
Retail Sales Associate
Mr. Price
10.2021 - 06.2022
- Main Cashier
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Greeted customers and helped with product questions, selections, and purchases.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
General worker
Nilu's Kitchen
09.2018 - 06.2019
- Provided support during peak hours, ensuring timely completion of tasks without sacrificing quality of work.
- Worked closely with supervisors to identify areas of improvement in daily operations, resulting in more efficient workflows.
- Assisted in inventory management, accurately tracking stock levels and restocking products as needed.
- Collaborated with team members on projects, leading to successful completion within deadlines.
- Maintained a clean and organized workspace, ensuring a safe and efficient work environment.
- Took orders, prepared meals, and collected payments.
Promotion and sales
Boga Markerting
09.2016 - 12.2016
- Achieved sales targets by promoting upselling techniques and implementing seasonal promotions.
- Boosted sales through upselling promotional items and suggesting complementary products to customers.
- Implemented seasonal promotions that attracted new clientele and increased overall sales during peak periods.
- Maintained knowledge of current promotions and sales events to better serve customers during checkout process.
- Increased sales through effective cross-merchandising and promotion of complementary products.
Education
Certificate - Business Advisory
IBASA
Rustenburg 04.2001 - 04.2023
National Diploma - Retail Business Management
Vaal University of Technology
05.2018 - 02.2021
Grade 12 -
Reebone Secondary School
01.2013 - 11.2013
Skills
- Customer Services
- Microsoft
- Decision - making
- Business Acumen
- Communication
- Goal Oriented
- Marketing
- Staff management
- Business development and planning
- Partnership building
- Documentation and reporting
- Problem-solving
- Written communication
- Operations
Accomplishments
- First Aider (Level 2)
- Basic Fire Fighting & Evaluation Procedure
- Sage Basic Bookkeeping
- Top 20 Academic Achiever 2018
Personal Information
- Date of Birth: 07/30/96
- Gender: Female
- Nationality: South African
Timeline
SMME Development Officer
OBPI Incubator
07.2022 - Current
Owner
Keboneilwe Botlhale
02.2022 - 08.2024
Retail Sales Associate
Mr. Price
10.2021 - 06.2022
General worker
Nilu's Kitchen
09.2018 - 06.2019
National Diploma - Retail Business Management
Vaal University of Technology
05.2018 - 02.2021
Promotion and sales
Boga Markerting
09.2016 - 12.2016
Grade 12 -
Reebone Secondary School
01.2013 - 11.2013
Certificate - Business Advisory
IBASA
04.2001 - 04.2023
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