FATIMA SLAMDIEN
Specialist, Facilities
Cape Town
Summary
I am highly organized and results-driven Facilities Specialist with over 15 years of experience in facilities, operations and project management and leadership. I believe that I have a strong understanding of sourcing, procurement, vendor negotiations, contract management, and supply chain optimization. I hold a strong track record of delivering results in a fast-paced, deadline-driven environment. I'm known for my exceptional problem-solving, communication, relationship management skills, and high levels of conformance. I am experienced at identifying cost-saving opportunities, ensuring compliance with industry standards, and maintaining strong supplier relationships. I have an intermediary level of proficiency in procurement systems and skills at leveraging data to drive strategic decisions that improve business efficiency and profitability.
Overview
26
26
years of professional experience
7
7
Certificates
1
1
Language
Work History
Facilities Operations Specialist
Concentrix
01.2021 - Current
- Leadership & Team Development: Manage and support facilities management teams, ensuring resource coordination, compliance with health and safety standards, and fostering team growth through strategic leadership.
- Operational Excellence: Direct strategic planning and operational oversight to ensure SLA compliance, cost control, vendor management, and the successful implementation of action plans across sites.
- Engagement & Relationship Building: Develop relationships with stakeholders, supervise ground teams, organize site events, and serve as a business site engagement ambassador, enhancing community collaboration and onsite improvements.
- Efficiency & Innovation: Lead service contract management, implement soft service improvements, optimize stock management, and oversee planning for office moves and site enhancements.
- Conducted strategic sourcing initiatives for indirect spend categories, saving cost.
- Negotiated better contracts with key suppliers, improving terms and granting leverage for future material providers.
- Maintained strong relationships with internal stakeholders through initiative-taking, training ideas, and procedure reevaluations.
- Managed the end-to-end procurement process, from requirements gathering to supplier selection to contract execution.
- Manage procurement process from beginning to end, including defining requirements, creating purchase orders, and negotiating contracts.
- Monitor and review supplier performance to ensure quality of goods and services.
- Prepared and analyzed reports on procurement activities.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
Facilities Manager
Webhelp SA
01.2018 - 01.2021
- Led a team of Facilities Officers and Assistants, managing budgets, and establishing operational structures.
- Oversaw outsourced service providers and preventative/reactive maintenance programs.
- Executed CAPEX projects in alignment with company policies and procedures.
- Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
- Achieved cost savings through negotiating service contracts, leveraging long-term relationships with trusted suppliers.
- Coordinated space planning efforts to optimize facility usage and accommodate changing business needs.
- Evaluated subcontractor performance for quality assurance purposes, maintaining strong partnerships while holding service providers accountable for their work.
- Managed vendor relationships for cost-effective services, ensuring quality and timely completion of projects.
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
- Controlled expenses to meet budget requirements.
Facilities Officer
Webhelp SA
01.2013 - 01.2018
- Conducted site visits, managed cleaning and security staff contracts, and supervised outsourced functions.
- Maintained vendor relations, ensured SLA compliance, and managed project documentation.
Facilities Administrator
Capquest SA
01.2011 - 01.2012
- Performed administrative tasks, managed site data, and prepared reports for management.
- Handled stock control, first aid checks, and coordination with key facilities suppliers.
Administration, Finance, & Sales (various positions)
01.2000 - 01.2011
- Customer and supplier liaison, invoicing, processing payments, and general dispatch.
- Managed stock control, petty cash, and daily sales budgeting.
- Handled general administration, typing duties, and client interactions.
Education
National Intermediate Certificate -
Cape College
01.1994
No Degree - Services SETA: Management Level 3 (2022), 120 Cred
SETA
Cape Town, South Africa 04.2001 -
Skills
Team leadership
Vendor management
Proficient in Microsoft Office Suite, including Excel and Word
Strong analytical and problem-solving skills
Excellent communication and negotiation skills
Highly organized and detail-oriented
Project Management
Strategic Planning
Client Relationships
Supply Chain
Budget Management
Supplier Management
Business Development
Inventory Control
Strong Presentation Skills
Communication Operations
Management Compliance
Certification
Services SETA: Management Level 3 (2022), 120 credits
Timeline
Facilities Operations Specialist
Concentrix
01.2021 - Current
Facilities Manager
Webhelp SA
01.2018 - 01.2021
Facilities Officer
Webhelp SA
01.2013 - 01.2018
Facilities Administrator
Capquest SA
01.2011 - 01.2012
No Degree - Services SETA: Management Level 3 (2022), 120 Cred
SETA
04.2001 -
Administration, Finance, & Sales (various positions)
01.2000 - 01.2011
National Intermediate Certificate -
Cape College
ADDITIONAL INFORMATION
Fluent in English & Afrikaans
ADDITIONAL INFORMATION
- Driver's License: Code 8
- Health: Excellent
- Criminal Record: None
References
Karl Fourie Direct Line Manager 0824935311
Michelle, Renaud, Direct Line Manager, +27 72 768 9490, Capquest
ADDITIONAL INFORMATION
- Driver's License: Code 8
- Health: Excellent
- Criminal Record: None