Fatima Rodrigues
Business Analyst
Brits,NW
Summary
Dynamic Business Analyst with a proven track record at Mi-C3, skilled in requirements gathering and stakeholder management. Enhanced project delivery timelines through effective communication and agile methodologies, while driving process improvements that boosted resource efficiency. Proficient in SQL, I excel at translating complex data into actionable insights for strategic decision-making.
Seasoned Business Analyst offering 8+ years of Telecommunications industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
8
8
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Business Analyst
Mi-C3
11.2024 - 01.2026
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
- Increased resource efficiency by analyzing detailed business requirements.
- Enhanced company-wide decision-making by developing comprehensive reports on key performance indicators.
- Collaborated with IT to develop business intelligence tools, enhancing quality of data-driven decision-making.
- Facilitated workshops for stakeholders to gather requirements, ensuring projects aligned with business objectives.
- Collaborated with stakeholders to identify business needs and data sources.
- Created dashboards to monitor and track key performance indicators.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Developed complex dashboard and reporting tools to track business performance metrics.
Business Analyst
Cybicom Technologies Africa
05.2018 - 06.2024
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Conducted market research studies to provide valuable insights for strategic planning initiatives.
- Boosted team productivity by introducing agile methodologies, fostering more dynamic and responsive work environment.
- Fostered culture of continuous improvement by leading regular review sessions to identify and implement process enhancements.
- Increased project visibility by creating comprehensive dashboard for real-time status updates, improving stakeholder communication.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Increased resource efficiency by analyzing detailed business requirements.
- Facilitated workshops for stakeholders to gather requirements, ensuring projects aligned with business objectives.
- Collaborated with stakeholders to identify business needs and data sources.
Education
Business And Office Administration - Business Administration
ICB International
Cape Town, South Africa 04.2001 -
Business Analysis - Business Analysis
FTI
Gauteng, South Africa 04.2001 -
Skills
Problem-solving
Requirements gathering
Analytical thinking
Project management
Business process improvement
Stakeholder management
SQL proficiency
Gap analysis
Microsoft Office Suite
Workflow Analysis
Business process mapping
Microsoft Excel mastery
Software development life cycle
Team collaboration
User acceptance testing
Test case scenarios
Attention to detail
Technical writing
Product management
Process optimization
Business process modeling
Risk assessment
Cost-benefit analysis
IIBA methodologies
Verbal and written communication
Multitasking and organization
Clear communication
Agile methodologies
Functional specifications
Stakeholder engagement
Workflow optimization
Change management
Business acumen
Project presentation
Reporting and documentation
Business analysis
Analytical skills
SQL and databases
Teamwork and collaboration
Requirements analysis
Business requirements
Documentation
Effective communication
Certification
Certified Scrum Master, International Scrum Institute- [Timeframe]
Timeline
Business Analyst
Mi-C3
11.2024 - 01.2026
Business Analyst Training - [Timeframe]
08-2019
Business Analyst
Cybicom Technologies Africa
05.2018 - 06.2024
Business And Office Administration - Business Administration
ICB International
04.2001 -
Business Analysis - Business Analysis
FTI
04.2001 -