FATIMA OSMANY
Office Admin And Receptionist
Lenasia
Summary
Proactive and efficient Reception Administrator with a proven track record at Gs Akoojee and Associates, enhancing office operations through meticulous document management and exceptional customer service. Mastered Microsoft Office and problem-solving abilities, significantly improving organizational efficiency and client relations. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Reception Administrator
Gs Akoojee and Associates
08.2022 - Current
- Contributed to an organized work environment by maintaining office supplies inventory and placing orders as needed.
- Managed high call volumes by efficiently answering, screening, and directing incoming calls to appropriate personnel.
- Improved office workflow by updating internal procedures documentation regularly to reflect current best practices accurately.
- Increased efficiency by organizing and maintaining filing systems, allowing for easy retrieval of essential documents.
- Maintained accurate records with efficient data entry, resulting in improved organization and accessibility of information.
- Developed strong relationships with clients through professional correspondence via email or phone interactions.
- Facilitated office communications by distributing mail, packages, faxes, and other correspondence in a timely manner.
- Supported colleagues through effective communication and collaboration, facilitating smooth daily operations.
- Served as a reliable point of contact between employees and management, fostering open communication channels.
- Acted as an resource for staff regarding general inquiries or requests about policies or procedures within the company.
- Provided exceptional customer service while greeting visitors, determining their needs, and directing them accordingly.
- Handled sensitive information with discretion, upholding strict confidentiality protocols at all times.
- Assisted in resolving administrative issues or tasks that arose during daily operations effectively.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Handled complaints and questions, and re-directed calls to other team members.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Increased office security by updating visitor check-in procedures and protocols.
Receptionist
Ancient Healthcare
03.2014 - 10.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Education
High School Diploma -
Lenasia Secondary School
Lenasia, South Africa 01.2004 - 12.2009
Skills
Reception Area Maintenance
Document Management
Basic accounting
Customer Service
Microsoft Office
Problem-solving abilities
Data Entry
Certification
Teacher Record TEFL
Timeline
Teacher Record TEFL
08-2024
EFSET English Certificate
07-2024
Reception Administrator
Gs Akoojee and Associates
08.2022 - Current
Receptionist
Ancient Healthcare
03.2014 - 10.2017
High School Diploma -
Lenasia Secondary School
01.2004 - 12.2009
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